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Frequently Asked Questions
CG - I can't login / How do I clear my browser cache?
CG - I can't login / How do I clear my browser cache?
Chelsea Kelly avatar
Written by Chelsea Kelly
Updated over a week ago

You may sometimes find that your browser stores an out-dated version of a ChannelGrabber page which can cause display issues, or even login issues - sometimes this can happen if you have only just upgraded or paid your subscription.

Please log out, clear your browser's cache (see below) then log back in again.

On a Windows PC, simply hold down the Control (Ctrl) + F5 keys on your keyboard.
On a Mac/Apple PC hold down the Command (cmd) + R keys on your keyboard.

This should refresh your browser cache and the up to date page should re-load.

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