Our new multichannel analytics capability aims to place data at your fingertips. With powerful, interactive data visualisations, users can derive valuable insights and take a much more data-driven approach to improving their business outcomes.

Getting started

In the main header navigation bar you will see a new 'Analytics' icon. Clicking on this will load in the Analytics page, which is where you will find your dashboards.

Within the sidebar you will then be able to navigate to both your ‘Orders’, and ‘Stock’ dashboards in ChannelGrabber.

Orders – An overview of all your unarchived Orders & Revenue data.

Stock – An overview of your current Inventory position.

DASHBOARD FUNCTIONALITY

Before going into the individual charts, lets quickly run through some of the useful functionality we have available to you across this feature!

Exporting your dashboards

Clicking on the ‘Save’ icon on the grey banner at the bottom of the page will allow you to save your dashboard as an image, either via PDF or PNG.

Once your dashboard has been downloaded you could then simply save it to your computer and email it out to others (manually for now), should you wish to!

Applying custom date filters

When accessing the orders dashboard, you will notice the date filter at the top.

This is a custom date filter that allows you to choose the date range you would like the data to reflect. The default setting is 'All' dates across all of your unarchived orders, however, you can also choose some of the popular pre built data ranges using the drop down.

After choosing a date filter it will appear in the filter bar as below. To revert the dashboard back to its original settings, click on the ‘x’ icon on the far right hand side of the bar, in order to remove any active date filters that are applied across the dashboard.

You can also filter your inventory dashboard by Supplier, in much the same way.

Downloading individual charts/reports

When clicking on the download icon on applicable charts you will be able to

Data point filtering

Within the charts you are able to hover over specific data points as below to see a snapshot summary.

If you click on a particular part of a chart then an active filter will appear across the dashboard based on that data point, for example, you may want to see information on all dispatched orders only. Clicking on dispatched orders in the order status chart will dynamically change your dashboard & reports to view data on your dispatched orders only - pretty handy, right?

Beware - you need to remember to remove any filters applied on your charts using the 'clear filter' button, to revert your dashboard back to the standard view.

Now we have discussed all the main functionality within the dashboards, let’s talk about each chart and what valuable information each one can bring to the table!

CHART DESCRIPTIONS

ORDERS

Chart: "Total Orders"
​Details: The "Total Orders" chart shows how many orders have been placed, based on the purchase date of the orders.

The default setting to this visual will always show the total amount of unarchived orders you have in the system, unless you interact with the date filter, in which case it will show you the total amount of orders within that date range.

Chart: "Revenue Generated"
​Details: The "Revenue Generated" chart shows the sum of revenue which has been taken based on the purchase date of the orders.

The default setting to this visual will always show the total amount of revenue in GDP of your orders, unless you interact with the date filter, in which case it will show you the total revenue generated, within that date range.

Chart: "Average Order Value"
​Details: The "Average Order Value" chart shows the average value of orders placed, based on the purchase date of the orders.

The default setting to this visual will always show the average order value in GDP of all your orders, unless you interact with the date filter, in which case it will show you the average order value, within that date range.

Chart: "Orders generated by channel"
​Details: The "Orders generated by channel" chart shows how many orders have been placed on each channel, by month, so that you easily can easily assess & compare your most popular channels, in one simple view.

You can export the table summary of this data, via the download button. Or alternatively, you can hover over parts of the chart and a pop up will appear with specific data points.
Clicking on a specific data point will then put an active filter onto the dashboard.

Chart: "Revenue generated by channel"
​Details: The "Revenue generated by channel" chart shows how much revenue has been generated by channel, by month, so that you easily can easily assess & compare your most profitable channels, in one simple view.

You can export the table summary of this data, via the download button. Or alternatively, you can hover over parts of the chart and a pop up will appear with specific data points.
Clicking on a specific data point will then put an active filter onto the dashboard.

Chart: "Order Status"
​Details: The "Order Status" chart shows you a status summary, highlighting the % split of your orders by current state.

You can easily hover over parts of the chart and a pop up will appear with specific data points.
Clicking on a specific data point ie dispatched orders, will then put an active filter onto the dashboard to show data for dispatched order only.

Chart: "Dispatched Orders (by Courier)"
​Details: The "Dispatched Orders (by Courier)" chart shows the distribution of couriers across your orders. If N/A appears then this means that orders have not been dispatched yet, or you have missing courier details.

You can easily hover over parts of the chart and a pop up will appear with specific data points.
Clicking on a specific data point ie Royal Mail, will then put an active filter onto the dashboard to show data for Royal Mail dispatched orders only.

Report: "Order Status Report"
​Details: The "Order Status Report" gives you a great high level view of all your orders, mapped against

The report is currently sorted based on the most recent purchase date, however, you can interact with the columns to sort this table as you wish!

You are also able to export all the raw data from this table via the export button.

Report: "Order Details Report"
​Details: The "Order Details Report" gives you a much lower level view of all your orders, mapped against

The report is currently on a collapsed view, however, you can expand the view by simply clicking on the expand icon in the order ID column. This will then give you a breakdown of SKUs.

Please note that currently the Revenue and Margin columns can only be shown as a total value and so with duplicate when expanding the view - we are working on splitting these down for a future iteration!
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You are also able to export all the raw data from this table via the export button.

STOCK

Chart: "Current Stock Valuation"
​Details: The "Current Stock Valuation" chart shows the total cost of all your inventory, providing you have cost prices saved into the system. If you don't have any cost prices saved into the system, this graph will default to £0.

Please note that these counts include merchant stock only (excludes any FBA stock).

Report: "Stock Valuation Report"
​Details: The "Stock Valuation Report" is used to compliment your Stock Valuation chart mapping all of your SKUs against the cost of each SKU unit and the total amount you have currently in stock.

You are also able to export all the raw data from this table via the export button to assess which SKU items have no cost prices saved, for example.

Chart: "Stock Level status”
​Details: The "Stock Level status” chart allows you to visualise the status of your stock based on the % of stock levels currently in your inventory.

In order to see ‘Low Stock’ products, you must be utilising the low stock thresholds in the system. If you aren’t, then now is a great time to make use of this great functionality!

If you don’t have low stock thresholds set, then stock will be classed as ‘In stock’ by default, unless it has an available count of 0 or less, in which case it will be classed as 'Out of Stock'.

Please note that these counts include merchant stock only (excludes any FBA stock).

Report: "Stock Status Report"
​Details: The "Stock Status Report" is used to compliment your Stock Level status chart mapping all of your SKUs against the current stock level status of each SKU and the total amount you have on purchase order. It is sorted on 'Out of stock' by default, however, you can sort this report as you wish by simply interacting with the columns.

You are also able to export all the raw data from this table via the export button to assess which SKU items have no current stock or PO, for example.

Charts: "Total Stock", “Allocated Stock”, “Available Stock”
​Details: The "Total Stock", “Allocated Stock” & “Available Stock” charts give you a high level active count of your Total Stock (units), split by Available (ready to sell), and allocated (allocated to an order).

Please note that these counts include merchant stock only (excludes any FBA stock).

Report: "Rate of Sales report”
​Details: The "Rate of Sales” report gives you an overall view of each SKU you have and how it is performing in terms of revenue and sales, based on purchases across the last year.

The table also includes

The table by default is automatically sorted based on the highest revenue down, however, you can choose to sort this table in whichever way you want to, by simply interacting with the column headers.

You can also filter the report by Date, Account or individual SKU by interacting with the filter bars at the top of the report. Handy if you want a snapshot view of a particular item!

.. and that’s it! We really hope you can derive a lot of valuable insights from this new feature that will help your business to evolve & thrive.