Following a mandatory update from Royal Mail, we have received reports of some issues generating Royal Mail (OBA) labels. We have identified the problem occurring for customers who do not have a Trading Company set up in ChannelGrabber.
Set up a Trading Company
First, you will need to set up an additional Trading Company with an email address. You can copy the details from your main company over to this entry in ChannelGrabber.
Go to My Account > Company
Scroll down and click New Trading Company
Copy all of the details including your email address from the main company to this Trading Company
Save the Trading Company
Assign the new Trading Company to your OBA Account
You will now need to assign this Trading Company to your Royal Mail (OBA) Account.
Click Manage next to your Royal Mail (OBA) account
Click the Trading Company drop-down
Select the newly set up Trading Company (usually the bottom entry)
Click Save
You will now have a Trading Company, with a valid email address, assigned to the Royal Mail (OBA) account. You should be able to create labels for ROyal Mail (OBA) (you may need to refresh or clear your browser cache).
You can also see a video of this process HERE.