ChannelGrabber

Start your journey here to find out how to get set up quickly and easily

Getting Started

CG - ChannelGrabber Quick-Start Guide

Learn how you can harness ChannelGrabber's powerful core features to help you save time and grow your business

CG - An Introduction to the Benefits of Using ChannelGrabber

A two minute video introduction to how ChannelGrabber can help you to save time and conquer administration

CG - Micro Video: Save Time with ChannelGrabber

A one minute video introduction to how ChannelGrabber can help you to encourage your customers to buy from you again and again

CG - Micro Video: Build Customer Loyalty & Generate Repeat Business

A one minute video introduction to how ChannelGrabber can help you to increase your profits

CG - Micro Video: Increase Profits with ChannelGrabber

A one minute video introduction to how ChannelGrabber can help you to increase your sales

CG - Micro Video: Increase Sales with ChannelGrabber

Personalising Your Account

CG - Adding your Legal details

Learn how to connect ChannelGrabber with your eBay account for listings, stock, order and message management.

CG - Connecting to eBay

Learn how to connect ChannelGrabber with your Etsy account for stock and order management

CG - Connecting to Etsy

Learn how to connect ChannelGrabber with your Amazon account for stock, order and message management

CG - Connecting to Amazon

CG - Adding and Managing your Company Trading details

CG - How to add payment details & choose subscription level

CG - Adding Multiple Users to Your Account

A quick-start guide to finding your way around the Orders page

Order Management

CG - The Orders Page Overview

Find out more about this handy new feature for controlling how PDF Templates are grouped when you generate multiple templates together

CG - PDF Download: Group by Order or Group by Template

CG - How to Customise the Order Page

Learn how to use the simple but powerful Filters tool to narrow down the selection of orders you want to process

CG - Filters

Learn how to find an order that was previously Archived and Un-Archive an order

CG - Searching for Archived Orders

CG - The Order Process

Learn how to apply an action to multiple orders at once, to make processing orders more efficient

CG - Bulk Actions

Find out more about our Linked Orders feature and how to Unlink orders if you need to process them separately

CG - Linked Orders

Learn how to handle your Amazon Custom orders within ChannelGrabber

CG - Amazon Custom

Learn how to add customised Picking Locations to your products and create a Pick List to make packing orders more efficient

CG - Picking Locations & Pick Lists

Learn how to use ChannelGrabber to cancel and refund customer orders.

CG - Cancelling and Refunding Orders

Learn how to export order data into a spreadsheet for reporting, accounting and marketing purposes

CG - Exporting Order Data

Learn how to document an order from a source other than one of your connected channels

CG - Creating a Manual Order

CG - Importing FBA Orders

CG - Auto Archiving Orders

Learn how to utilise our powerful invoice templates and add a personal touch with our Template Designer tool

Invoice & PDF Template Management

CG - Personalising Your Invoice Design

Learn how to create a template for your own shipping label format (not a connected courier's) and how to print it

CG - Designing Custom Shipping Labels

Learn how to map different invoices to different marketplaces/trading companies and have invoices automatically emailed to your customers

CG - Invoice & Email Settings

CG - How to Customise Your Invoice

Learn how to use our clever internal data tags to easily customise invoices and personalise emails to your customers

CG - Invoices and Emails - Dynamic Tags

Learn how to create a template with multiple packing slips per page and how to print it

CG - Designing Packing Slips

Learn how to add barcodes to your invoice for product SKUs and to perform different actions within ChannelGrabber

CG - Using Barcodes on Invoices

Products & Stock

CG - How to Import Products into ChannelGrabber

Learn how to delete your Products from ChannelGrabber

CG - Delete a product from ChannelGrabber

Learn how to update stock quantities manually, and in bulk via spreadsheets

CG - Check/change stock levels and update stock in bulk

Follow these steps to get started with synchronising your inventory across your sales channels

CG - How to Enable Stock Management in ChannelGrabber

Learn how to apply maximum/capped or permanent/fixed stock quantities to your products and sales channels

CG - Guide to using advanced Stock Modes

Learn how to sync stock levels between Classic and CG New, before switching stock control over to CG New and turning Classic off

CG - Migrating Stock Management from a Classic account to a new ChannelGrabber account

Learn how to document the price you paid for an item and import and export Cost Price in bulk

CG - Adding a Cost Price

Learn how to set ChannelGrabber to automatically import new listings from your channels into the main Products page

CG - Automatically Importing Listings

Learn how to create a purchase order to send to your supplier, and how to book the stock in once it arrives with just a few clicks

CG - Purchase Orders

Learn how to set a low stock alert level for your products, sell stock on order, and make it simpler to raise and complete Purchase Orders

CG - Low Stock Thresholds

Learn how to link the stock of items that are listed multiple times with different SKUs

CG - Linked Products: SKU Mapping

Learn how to import product links from a spreadsheet to create SKU Mapping and Bundles more efficiently

CG - Create Linked Products in Bulk

Learn how to link a bundle product to the stock levels of multiple component products to create bundles, kits and multi-packs

CG - Linked Products: Bundles, Kits & Multi-packs

Learn how to set a default fulfilment latency for ChannelGrabber to feed to Amazon merchant listings, or change it per SKU and/or Account

CG - Managing Amazon Fulfilment Latency (Handling Time)

Learn how to have your merchant and FBA stock combined and shared with all your channels

CG - Sharing FBA Stock with Your Other Channels

Learn how to change the internal products names in ChannelGrabber, without affecting your titles on the channels

CG - Changing Product Names in ChannelGrabber

Everything you need to know about the basics of SKUs and good stock management practices

CG - Understanding SKUs

Learn how to add or edit SKUs for products on eBay, so that they can be imported into ChannelGrabber for stock management

CG - Adding or Amending SKUs on eBay

Learn how to add or edit SKUs for products on your EKM webstore, so that they can be imported into ChannelGrabber for stock management

CG - Adding or Amending SKUs on EKM

If you notice that you have ended a listing on eBay, but it has since been relisted, this guide will help you.

CG - eBay listings are being relisted

Some tips and tricks to help you prevent oversells from occuring

CG - Tips to Reduce the Risk of Overselling

Find out about the changes and improvements we are making to the main Products page to help you manage stock and listings

CG - Introducing... Our new-look Products page

Learn how to create a new product from scratch in ChannelGrabber

Listings

CG - Create a New Single Product

Learn how to add and customise your HTML eBay listing template in ChannelGrabber

CG - eBay Listing Templates

Learn how to create a new product with variation options from scratch in ChannelGrabber

CG - Create a New Variation Product

Learn how to list to eBay, Amazon, Shopify, BigCommerce and WooCommerce simultaneously

CG - Create a New Product Listing

Learn how to create and manage your Business Policies on eBay for use when listing to eBay via ChannelGrabber

CG - Managing eBay Business Policies

Learn how to upload product data from a spreadsheet to create new products in ChannelGrabber

CG - Add New Products in Bulk Upload CSV

Learn all about how and where to purchase legitimate barcodes for your products

CG - Obtaining Barcodes (GTINs) for Listing New Products

A list of the most frequent eBay listing errors that occur and how to resolve them

CG - Common eBay Listing Errors Explained

Learn how to connect your eBay and Amazon messages, then read, reply and resolve them in ChannelGrabber

Message Management

CG - ChannelGrabber Message Centre

CG - ChannelGrabber Message Centre - Connecting Your Amazon Messages

Details on IOSS changes implemented on July 1st 2021

Couriers & Shipping

CG - IOSS - Changes to shipping post July 2021

Learn how to connect to your couriers to process shipping labels

CG - Adding Shipping Carriers

Learn how filter your orders by weight (and other criteria) and bulk apply a shipping courier and service to all orders that fit the filter

CG - Create Shipping Rules by Weight

Make creating your courier labels more efficient by setting aliases and default shipping services

CG - Shipping Aliases

Learn how to add tracking data to your orders without having to click into every individual order

CG - Add Tracking Carriers and Tracking Numbers from the Orders Table

Learn about the changes we are making to facilitate shipping items outside of the UK post-Brexit

CG - Shipping Internationally after Brexit

CG - Creating Courier Labels for your Orders

Learn how to cancel a courier label that was created in ChannelGrabber

CG - Cancelling a Shipping Label

Learn how to generate labels and the end of day Manifest for your connected Royal Mail OBA account

CG - Royal Mail OBA: Creating Labels

Learn how you can use ChannelGrabber to print your courier labels from Amazon to meet their Seller Fulfilled Prime standards

CG - Shipping For Amazon Seller Fulfilled Prime Orders

Learn how to ship your merchant orders with Amazon's Multi-Channel Fulfilment service

CG - Forwarding Merchant Orders to FBA (MCF) for Shipping

Learn how to get your order data from ChannelGrabber into Click & Drop to process your Royal Mail labels more efficiently

CG - Exporting Orders for Royal Mail Click and Drop

If you are still using Royal Mail's PPI option for shipping your orders, there is some setup required.

Couriers & Shipping - Courier Integrations

CG - Setting up Royal Mail PPI

Learn how to connect your DHL courier account with your ChannelGrabber account then create and print DHL labels for your orders

CG - DHL Express

Learn how to connect your DHL Parcel UK account to ChannelGrabber

CG - DHL Parcel UK (formerly UK Mail)

Learn how to connect your DPD courier account with your ChannelGrabber account then create and print DPD labels for your orders

CG - DPD

Learn how to connect your DPD Local courier account with your ChannelGrabber account then create and print DPD Local labels for your orders

CG - DPD Local

Learn how to connect your FedEx courier account with your ChannelGrabber account then create and print FedEx labels for your orders

CG - FedEx

Learn how to connect your corporate Hermes courier account with your ChannelGrabber account and print Hermes labels for your orders

CG - Hermes (Corporate)

Learn how to connect your myHermes courier account with your ChannelGrabber account then create and print myHermes labels for your orders

CG - myHermes

Learn how to connect your Parcelforce courier account with your ChannelGrabber account then create/print Parcelforce labels for your orders

CG - Parcelforce

Learn how to connect ChannelGrabber to your Royal Mail Online Business Account

CG - Royal Mail OBA

Learn how to connect your UPS courier account with your ChannelGrabber account then create and print UPS labels for your orders

CG - UPS

Learn how to connect your ChannelGrabber account with USPS, purchase label credit and create USPS labels for your orders

CG - USPS

Learn how to connect your Opencart based webstore to ChannelGrabber for stock and order management

Webstores

CG - Connect with Opencart

Learn how to connect to your Shopify webstore for product imports, stock and order management

CG - Connect with Shopify

Learn how to connect to your BigCommerce webstore for product imports, stock and order management

CG - Connect with BigCommerce

Learn how to connect to your WooCommerce webstore for product imports, stock and order management

CG - Connect to WooCommerce

Learn how to connect to your EKM webstore for product imports, stock and order management

CG - Connect with EKM

Learn how to connect your Magento Version 2 webstore to ChannelGrabber for stock and order management

CG - Connect with Magento

Information about ChannelGrabber's API

CG - I have a webstore that is not listed here, can I connect it to ChannelGrabber?

Learn how to import or export a stock or order file on demand rather than as a scheduled task

Data Exchange

CG - Running a Manual / On Demand Import or Export via Data Exchange

Learn how to map your data so that when it is imported or exported it maps to the correct fields inside and outside of ChannelGrabber

CG - Creating Import and Export Data Mapping Templates

Guide on how to export order data from the Data Exchange for third party shippers and the like

CG - Exporting Order Data from the Data Exchange

Learn how to import tracking information to ChannelGrabber in bulk from a csv file.

CG - Importing Tracking Data On Demand

Learn how to quickly upload HS Tariff Codes and Country of Manufacture to Channelgrabber in bulk

CG - Importing HS Tariff Codes & Country of Manufacture in bulk

Learn how to connect to FTP servers to host and exchange data files with ChannelGrabber

CG - Configuring FTP Settings

Learn how to connect and verify email addresses to send and receive data files

CG - Verify Email Accounts

Learn how to import order updates from your supplier or drop-shipper to add carrier and tracking details to the orders in ChannelGrabber

CG - Creating Scheduled Order Tracking / Import Rules

Learn how to export your order data from ChannelGrabber to send to a supplier or drop-shipper via Email or to FTP

CG - Creating Scheduled Order Export Rules

Learn how to import stock update files from your supplier or drop-shipper to keep your stock levels in ChannelGrabber accurate

CG - Creating Scheduled Stock Import Rules

Learn how to export your stock levels from ChannelGrabber to send via Email or to FTP

CG - Creating Scheduled Stock Export Rules

Learn how to back up your product data with our Scheduled Stock Export Rules, allowing you to retrieve information in the case of a mistake.

CG - Backing up your data using Scheduled Stock Export Rules

VAT Compliance

CG - Managing VAT in ChannelGrabber

CG - ChannelGrabber and VAT Explained

Learn how to export order data into a spreadsheet for reporting, accounting and marketing purposes

Accounting

CG - Exporting Order Data for Accounting

Find out how to help us to help you

Support & Training

CG - Contacting Our Support Team

Learn how to submit your ideas for improvements and new features that you would like to see ChannelGrabber develop

CG - Submitting a Feature Request

Learn what to do if there is an emergency problem with your account outside of normal office hours

CG - Out of Hours: How to Get Emergency Support

Packages, Subscriptions & Billing

CG - Your Base Subscription, Order Volumes and Overages

We accept direct debits and all major debit and credit cards

CG - Adding a new payment method

Learn what to do if you no longer require access to your ChannelGrabber account

CG - Cancelling Your ChannelGrabber Subscription

Read the full legal terms of use that you agree to by having a ChannelGrabber subscription

CG - ChannelGrabber Ltd Terms & Conditions

Learn how to connect your FedEx (UK) account to ChannelGrabber if you encounter a common error

Frequently Asked Questions

FedEx (UK) - Unable to register meter error

Written by Matthew Taylor
Updated this week

Why does Total Stock in my Stock Export differ from that shown Available on the Products page?

CG - Why won't my barcode save?

Learn about requirements for different barcode types, so that data can be saved to your Products page.

CG - Why am I receiving a CN23 Customs form for my international orders?

Having issues with images not importing with Amazon listings?

CG - Why are my Amazon listings missing images?

C

Written by Chris Marshall
Updated over a week ago

CG - What support is available?

Learn how to contact our support team if you have a question or issue that is not covered by our User Guides

How to book a demo of our system

CG - Can I see a demonstration?

Learn how to change your ChannelGrabber account password

CG - How do I reset my login password?

Learn more about ChannelGrabber's merger with our new sister company, Cloud Commerce Pro, on 5th December 2019, and what it means for you

Cloud Commerce Pro & ChannelGrabber Merger

Written by Chelsea Kelly
Updated over a week ago

CG - How do I verify my email address?

Learn how to authorise ChannelGrabber to email invoices to your customers using your own email address

Information about ChannelGrabber's API

CG - I have a webstore or courier that is not currently supported, how can I connect it to ChannelGrabber?

Shopify orders on ChannelGrabber are coming in with the wrong VAT. Here's how to resolve this.

CG - Wrong VAT on Shopify orders

Written by Michael Leung
Updated over a week ago

CG - Amazon and Data Protection

Understand how Personally Identifiable Information is handled by ChannelGrabber

Learn how to expand all variations with one click so that you can see every single SKU and stock level on the Products page

CG - Can I view all my variation SKUs at once?

Find out how to protect zeros at the beginning of your SKUs and Barcodes when working with CSV files

CG - How can I avoid losing leading zeros in my SKUs when I export and import data via CSV?

CG - GDPR Compliance

Things to consider if you're thinking of migrating from our Classic system to this new version (or vice versa)

CG - What happens if I have a ChannelGrabber Classic account and connect my marketplaces to this system?

CG - Where do I put in my Royal Mail PPI License number?

Learn how to update your company settings and your invoice will update automatically

CG - My address has changed, how do I update my sales invoice(s)?

Learn how to keep ChannelGrabber authorised and connected to your Amazon account

CG - I received an email from Amazon that said "An MWS Developer's Access is About to Expire", what should I do?

CG - I got an email about an inactive ChannelGrabber account. What do I need to do?

CG - Is telephone support available?

CG - I can't login / How do I clear my browser cache?

Troubleshooting

CG - My Amazon products aren't importing

CG - Unexpected Characters in SKU(s) - Cannot Import

CG - "Error" Status on a Listing in the Products Page

CG - Error 500

CG - WooCommerce Connection Issues

CG - Out of Hours: How to get emergency support

CG - Getting Request ETag does not match the current ETag as a response

Tributes, we welcome you! May the odds be ever in your favour.

The ChannelGrabber Challenge

CG - Start Here

A Pick List can save you time by helping you be more organised when picking items from your shelves to fulfil orders.

The ChannelGrabber Challenge - Phase 1 - Basic Order Management

CG - Creating a Pick List

Learn how to use ChannelGrabber to cancel and refund customer orders.

CG - Cancelling and Refunding Orders

Learn how to print your invoices in bulk, saving you time in your day to day operations

CG - Printing Your Invoices

Written by Michael Leung
Updated over a week ago

CG - How to Create a Manual Order

Use manual orders if you take orders over the phone, in a brick-and-mortar location, or to record stock outs and create manual invoices

Learn all the tips and tricks to save you time marking your orders as dispatched

CG - Dispatching Your Orders

Written by Michael Leung
Updated over a week ago

The ChannelGrabber Challenge - Phase 2 - Getting Started With Stock Control

CG - Add SKUs to Your Listings

In this challenge we explain what SKUs are, why you need them, and how to add them

Follow these steps to get started with synchronising your inventory across your sales channels

CG - Turn On Stock Management

Learn how to fetch your listings into ChannelGrabber and import them in from your sales channel

CG - Import Products into ChannelGrabber

Learn how to quickly update stock levels in bulk, saving you time

CG - Check / Change Stock Levels and Update Stock in Bulk

Discover how to personalise your invoice to suit you and your business

The ChannelGrabber Challenge - Phase 3 - Automating Invoicing and VAT

CG - Create and Edit Your Invoice Design

Learn how to add VAT numbers to your invoices to make them VAT compliant

CG - Produce VAT Compliant Invoices

Have ChannelGrabber email a PDF Invoice to your customers when you mark their orders as Dispatched

CG - Send Invoices to Your Customers Automatically

Find the courier you use and follow this guide to connect it to ChannelGrabber

The ChannelGrabber Challenge - Phase 4 - Setting up Couriers and Shipping Rules

CG - Connect a New Courier

Saves time when producing shipping labels by adding weight and dimensions in advance

CG - Add Weights and Dimensions to Products

Automate your shipping labels by setting up shipping rules which auto-select the correct label based on your criteria

CG - Creating Shipping Rules

Customer service becomes a cinch with our unique message management

The ChannelGrabber Challenge - Phase 5 - Messaging and Miscellaneous

CG - Respond to Customer Messages

Finish connecting your accounts to get the maximum benefit of ChannelGrabber

CG - Add Remaining Sales Channels

There's an extra step required for connecting Amazon messaging, but don't worry, its a doddle!

CG - Connecting to Amazon and Resolving Messages

Display only the information you want to see

The ChannelGrabber Challenge - Phase 6 - Advanced Order Processing

CG - Personalise the Order Table

Save filters you find yourself using often, to save you time in future

CG - Create and Save a Filter

Tags let you categorise orders in a way unique to your business and its needs

CG - Applying Tags to Orders

Use filters to produce the spreadsheet you really need

CG - Export Your Order Data

Batches are just quick tags that let everyone in your company know which orders you're working on, so they don't dispatch them too!

CG - Use Batches to Avoid Double-Dispatching

Take advantage of different stock modes to improve your sales and manage stock in different ways for different products and sales channels

The ChannelGrabber Challenge - Phase 7 - Advanced Stock Features

CG - Applying Advanced Stock Rules

Learn how to link one SKU to another so that stock levels stay in sync, no matter which one sells

CG - Link Your Products to Sync Stock Levels Between Different SKUs

Learn how to create a purchase order to send to your supplier, and how to book the stock in once it arrives with just a few clicks

CG - Creating A Purchase Order

Learn how to have your merchant and FBA stock combined and shared with all your channels

CG - Applying FBA Stock to Non-Amazon Listings

Customise invoices and emails with dynamic data tags so they pull in relevant order and customer data

The ChannelGrabber Challenge - Phase 8 - Advanced Invoicing and VAT Rules

CG - Invoices and Emails - Dynamic Tags

Perfect when selling to business buyers in Europe

CG - Zero-Rate a VAT Invoice for your European customers

If you operate under different brand identities or trading companies, find out how to add them here

CG - Set Up Multiple Trading Companies

Sometimes you'll sell a 0% VAT Rated item - This is how that works in ChannelGrabber

CG - Apply Different VAT Rules to Different Products

Make sure your different brand identities use different invoice designs to keep them separate

CG - Mapping Invoice Templates to Different Channels & Trading Companies

Create and print shipping labels through ChannelGrabber to save time booking orders in

The ChannelGrabber Challenge - Phase 9 - Advanced Shipping Options

CG - Creating Shipping Labels

You can print your labels using any standard label printer, such as Royal Mails Zebra printer

CG - Printing Shipping Labels with a Label Printer

Learn how to generate your courier labels then print them on invoices with a peel-off label section

CG - Printing Shipping Labels with Integrated Label Paper

A recent announcement sent to all users regarding the future of Channel Grabber and ChannelGrabber Classic systems.

ChannelGrabber Announcements - 2022

ChannelGrabber Announcement: April 2022

Find out about our latest development projects during February and March, future plans and insights into the e-commerce industry

ChannelGrabber Newsletters - 2020

ChannelGrabber Newsletter: February/March 2020

Find out about our latest development projects during January, future plans and insights into the e-commerce industry

ChannelGrabber Newsletter: January 2020

Find out about our latest development projects during November & early December, future plans and insights into the e-commerce industry

ChannelGrabber Newsletters - 2019

ChannelGrabber Newsletter: November/December 2019

Find out about our latest development projects during October, future plans and insights into the e-commerce industry

ChannelGrabber Newsletter: October 2019

Find out about our latest development projects during September, future plans and insights into the e-commerce industry

ChannelGrabber Newsletter: September 2019

Find out about our latest development projects during August, future plans and insights into the e-commerce industry

ChannelGrabber Newsletter: August 2019

Find out about our latest development projects during July, future plans and insights into the e-commerce industry

ChannelGrabber Newsletter: July 2019

Find out about our latest development projects during May and June, future plans and insights into the e-commerce industry

ChannelGrabber Newsletter: May/June 2019

A brief summary of the major new features and improvements we have made to the ChannelGrabber system between April 2018 - April 2019

ChannelGrabber Annual Roundup: 2018-2019

Find out about our latest development projects during April, future plans and exclusive insights into eBay's Promoted Listings feature

ChannelGrabber Newsletter: April 2019

Find out about our latest development projects during March, future plans and insights into the e-commerce industry

ChannelGrabber Newsletter: March 2019

Find out about our latest development projects during February, future plans and insights into the e-commerce industry

ChannelGrabber Newsletter: February 2019

Find out about our latest development projects during December & January, future plans and insights into the e-commerce industry

ChannelGrabber Newsletter: January 2019

Find out about our latest development projects during November, future plans and insights into the e-commerce industry

ChannelGrabber Newsletters - 2018

ChannelGrabber Newsletter: November 2018

Find out about our latest development projects during September/October, future plans and insights into the e-commerce industry

ChannelGrabber Newsletter: September & October 2018

Find out about our latest development projects during July/August, future plans and insights into the e-commerce industry

ChannelGrabber Newsletter: August 2018

Find out about our latest development projects during June/July, future plans and insights into the e-commerce industry

ChannelGrabber Newsletter: July 2018

Find out about our latest development projects during May/June, insights into the e-commerce industry and meet our newest e-commerce partner

ChannelGrabber Newsletter: June 2018

Find out about our latest development projects during April/May, future plans and insights into the e-commerce industry

ChannelGrabber Newsletter: May 2018

Find out about our latest development projects during March/April, future plans and insights into the e-commerce industry

ChannelGrabber Newsletter: April 2018

A brief summary of the major new features and improvements we have made to the ChannelGrabber system between April 2017 - April 2018

ChannelGrabber Annual Features Roundup 2017-2018

Find out about our latest feature releases, future development plans and insights into the e-commerce industry

ChannelGrabber Newsletter: March 2018

Find out about our latest feature releases, future development plans, insights into the e-commerce industry and meet our new staff members

ChannelGrabber Newsletter: February 2018 (First Edition)