When importing a listing from eBay to ChannelGrabber, the system uses two bits of information to update stock on the listing that has been imported.
eBay Item ID - This is the unique identifier on eBay that tells the system which listing to update.
SKU - The SKU tells the system which item on the listing to update stock for.
If you delete a listing from eBay directly, leaving the listing link on ChannelGrabber intact, then when there is an adjustment to the stock on your Products page, ChannelGrabber will attempt to update the listing. When the data is sent over to eBay, and the listing has been removed, eBay will instead create a new listing on their side.
Because of this, it is important to always delete a product from ChannelGrabber, as well as eBay when removing a listing.
If you have Auto-Import Listings enabled for your eBay account, you may find that, when deleting the product from your Products page, it is immediately brought back through to the system. For this reason we recommend the following steps when removing a listing from eBay:
Turn Auto-Import Listings off in Settings > Sales Channels > Manage (if you have this setting enabled).
Delete the Product from the Products page.
Remove the relevant listings on eBay directly.
These first steps ensure that the listings have been ended and are not on your Products page.
Navigate to Import Listings and search for the product / sku.
Delete the listing from your Import Listings page, if it is present.
These steps ensure that any cached data is cleared from ChannelGrabber so that the ended listings are not in the system.
Click Download Listings, select your eBay channel(s), and then click Download Listings to run a listing download from the channel.
Wait for the eBay listing download to change from 'In Progress' to 'Complete'.
Search Import Listings for the item and delete any entries, if they have reappeared at this stage.
These steps ensure that the listings are fully removed from eBay and the channel is not sending any listing data back in to ChannelGrabber. If the listing reappears at this stage, it suggests the item may be live on eBay still.
This process ensures that the data is deleted from both ChannelGrabber and eBay, preventing new listings being created when the system attempts to update the ended listing. After deleting a product entry in CG, the system may re-insert listing data to the Import Listings page from the cache, which is why a second delete may be required.
After doing the above, you will be able to download and re-import any relevant listing data, as well as re-enabling the option to Auto-Import Listings, should you wish to do so!
We can help!
We frequently get requests for assistance with this when it occurs. We can help you with this kind of issue by bulk deleting all of your eBay listings links in ChannelGrabber, before re-importing only the live listing listing link back into the system.
How it works:
Raise a support request for assistance with your listings that are being relisted to eBay, mentioning the Sales Channel you are having trouble with. Our First Line Support Team will raise a ticket to assist with the issue.
Our Support Team will then pick up the ticket and start by disabling your setting to Auto-Import eBay listings (if it has been enabled).
Next they will delete all eBay listings from ChannelGrabber.
They will then ask you to ensure / confirm any unwanted listings are removed from eBay.
They will then delete any listings that have been detected to your Import Listings page (in case any of these are ended listings).
Finally they will run a download from your eBay account, allowing you to import only your live listings back into your Products page, before re-enabling any relevant settings.
This process does not take long to complete when started (depending on the number of eBay listings you have). It is useful to do this periodically to ensure ended listing data is not affecting stock updates to your Sales Channels.