When importing a listing from eBay to ChannelGrabber, the system uses two bits of information to update stock on the listing that has been imported.
eBay Item ID - This is the unique identifier on eBay that tells the system which listing to update.
SKU - The SKU tells the system which item on the listing to update stock for.
If you delete a listing from eBay directly, leaving the listing link on ChannelGrabber intact, then when there is an adjustment to the stock on your Products page, ChannelGrabber will attempt to update the listing. When the data is sent over to eBay, and the listing has been removed, eBay will instead create a new listing on their side.
Because of this, it is important to always delete a product from ChannelGrabber, as well as eBay when removing a listing.
If you have Auto-Import Listings enabled for your eBay account, you may find that, when deleting the product from your Products page, it is immediately brought back through to the system. For this reason we recommend the following steps when removing a listing from eBay:
First, go to Settings > Sales Channels in ChannelGrabber.
Click the Manage button to the right of any eBay accounts and disable the option to Auto-Import Listings.
Go to your listing on eBay and end it on there directly.
Go to your Products page in ChannelGrabber and Delete the product entry for the listing you want to end.
Note: As ChannelGrabber updates a listing when there is a stock adjustment, which can cause eBay to relist an item, it may also be worth setting stock on the sku to zero in ChannelGrabber, before starting this process, as an extra precaution!
This process ensures that the data is deleted from both ChannelGrabber and eBay, preventing new listings being created when the system attempts to update the ended listing. After doing the above, you will be able to download and re-import any relevant listing data, as well as re-enabling the option to Auto-Import Listings, should you wish to do so!
We can help!
We frequently get requests for assistance with this when it occurs. We can help you with this kind of issue by bulk deleting all of your eBay listings links in ChannelGrabber, before re-importing only the live listing listing link back into the system.
How it works:
Raise a support request for assistance with your listings that are being relisted to eBay, mentioning the Sales Channel you are having trouble with. Our First Line Support Team will raise a ticket to assist with the issue.
Our Support Team will then pick up the ticket and start by disabling your setting to Auto-Import eBay listings (if it has been enabled).
Next they will delete all eBay listings from ChannelGrabber.
They will then ask you to ensure / confirm any unwanted listings are removed from eBay.
They will then delete any listings that have been detected to your Import Listings page (in case any of these are ended listings).
Finally they will run a download from your eBay account, allowing you to import only your live listings back into your Products page, before re-enabling any relevant settings.
This process does not take long to complete when started (depending on the number of eBay listings you have). It is useful to do this periodically to ensure ended listing data is not affecting stock updates to your Sales Channels.