CG - Royal Mail OBA

Learn how to connect ChannelGrabber to your Royal Mail Online Business Account

Chelsea Kelly avatar
Written by Chelsea Kelly
Updated over a week ago

We have now released our new Royal Mail solution to allow you to create and print Royal Mail labels within ChannelGrabber.


Ensure you have an active Royal Mail OBA account

If you do not currently have a Royal Mail OBA account, you can request one from Royal Mail by clicking here.

It is worth noting that your Royal Mail (OBA) account will be deactivated if you do not login to it for over 90 days.

You should be able to check the status of your Royal Mail (OBA) account using the following steps:

  1. Go to the Royal Mail website and log in to OBA with your username (email) and password.

  2. After logging in, click Access Online Business Account

  3. You should be directed to your Online Business Account if your account is active. If it is not active, you may be redirected to the same page.

  4. If you account is not currently active, you will need to contact Royal Mail using the details found here

If you do have an active Royal Mail (OBA) account, you can proceed to the next step below to connect the account to ChannelGrabber.

Connecting with Royal Mail OBA

1. First, please login to your ChannelGrabber account and navigate to Settings > Channel Management > Shipping Channels

2.  Click the drop-down menu on the top right corner of the page, select Royal Mail OBA and then click the Add button:

3.  You will be presented with an application form.  Please complete all necessary fields.

Important Note:
The Royal Mail Posting Location should be a 10 digit number - found on copies of previous OBA sales orders

Click the Submit Details button at the bottom of the form when you're done:

4.  This will then submit your request to Royal Mail, who will take approx. 3-5 working days to return your account credentials to ChannelGrabber.

In the meantime, ChannelGrabber will create a shipping profile for Royal Mail OBA on your account settings, but it will be marked as Disabled initially while we wait for the confirmation to come back from Royal Mail.  You can change the Display Name, which is internal in ChannelGrabber, to anything you like, and you can also associate the Royal Mail account with the necessary Trading Company (if you have some setup in CG):

5.  That's it!  We will handle the rest of the integration process for you as soon as Royal Mail authorise your connection request, and we would expect the whole process to take no more than a week from when you first submit your OBA form in CG, and in many cases it will probably be quicker than that.

Our Support Team will reach out to you to let you know once the connection is verified and you can start to generate Royal Mail labels and manifests from within your ChannelGrabber account  :)  Yay!

Preparing to Ship with Royal Mail via ChannelGrabber

If you have not already done so, we recommend that you should set up Shipping Aliases to automate as much of this process as possible by setting default couriers and shipping services for your orders.

You can also Add Weights and Dimensions to Products to streamline the label creation process as well, but this is not compulsory to add these before processing labels, as these can always be added (and saved) "on the fly" in the Orders > Ship interface when processing the labels instead, if you prefer.

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