Frequently Asked Questions
By ChannelGrabber and 1 other2 authors28 articles
- CG - How to Reconnect a Sales Channel
- CG - I got an email about an inactive ChannelGrabber account. What do I need to do?
- CG - Why does Total Stock in my Stock Export differ from that shown Available on the Products page?
- CG - Can I view all my variation SKUs at once?
- CG - Why are my Amazon listings missing images?
- CG - Why won't my barcode save?
- CG - How can I avoid losing leading zeros in my SKUs when I export and import data via CSV?
- CG - Redacted Amazon Orders and Data Protection
- CG - FedEx (UK) - Unable to register meter error
- CG - Wrong VAT on Shopify orders
- CG - Shopify Dispatch Notifications
- CG - Parcelforce unable to create label to Ireland: AddressLine3 must contain a valid county for shipments to Ireland
- CG - Why am I receiving a CN23 Customs form for my international orders?
- CG - Royal Mail (OBA) How do I create order labels to be shipped the following day?
- CG - Where do I put in my Royal Mail PPI License number?
- CG - Why is Amazon Seller Fulfilled Prime showing different results in CG vs. Amazon?
- CG - I have a webstore or courier that is not currently supported, how can I connect it to ChannelGrabber?
- CG - How do I reset my login password?
- CG - How do I verify my email address?
- CG - I can't login / How do I clear my browser cache?
- CG - My address has changed, how do I update my sales invoice(s)?
- CG - What support is available?
- CG - Is telephone support available?
- CG - Can I see a demonstration?
- CG - GDPR Compliance
- CG - Why are there duplicate product entries for the same sku?
- CG - Royal Mail (OBA): Delivery Duty Paid (DDP) Services
- CG - EU Customs Changes - July 2026