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CG - How to Import Products into ChannelGrabber
CG - How to Import Products into ChannelGrabber
Chelsea Kelly avatar
Written by Chelsea Kelly
Updated over a week ago

Import your products to access a wide range of additional features and benefits

Why would you want to do this?


Getting ready to import

Before following this guide you must ensure your SKU’s are setup correctly. If you would like more assistance with getting your products ready for importing, please follow the below guides:


Importing your listings

Important Note:
You should always import listings from the channel which has the most accurate stock levels first. 

This is because ChannelGrabber will use the stock value from the first listing it finds for that product. So, if your Amazon stock levels tend to be more accurate than your eBay ones, import your Amazon listings first so that ChannelGrabber uses the Amazon stock level.

1.  Hover your mouse over the Products button at the top of the page and click Import Listings from the drop down menu:

2. The system automatically checks your channels once every 24 hours to bring any new listings into the Import Listings section (usually roughly around 01:00 am), but if you want to trigger an import yourself, you can click on the Download Listings button at any time:

A pop-up message will appear, then select which channel(s) you want to import from and click the Download Listings button (if listings are already importing then you will not be able to re-select the channel until the current import process has completed, like Amazon in the example below):

3.  Once your listings are downloaded, you can use the filters to select the Channel/Account/Site you wish to import from (remember to import from the account with the most accurate stock levels first):

4.  Click the Apply Filters button:

5.  Select all listings that you want to import using the tick boxes to the left of the page then click the Import button, OR select the Import > Import All Filtered option to import everything from the channel you have filtered to:

6.  Wait for the import to finish, then repeat for all other listings you want us to manage the stock for. Any listing not imported will not have its stock managed by ChannelGrabber which may result in oversells

If you know your stock levels are inaccurate and plan on doing a stock take, you can import all listings without applying a filter as the initial stock value is irrelevant.

You will have the option to change the stock level after the import if needed.

Automatically Importing Listings 

It is also possible to set ChannelGrabber to "auto-import" your listings as soon as the system detects them on your channels, so if you list regularly and just want us to import everything automatically, this can be achieved, per channel.

Navigate to Settings > Channel Management > Sales Channels and click Manage next to the account(s) you want to enable this setting for:

Once inside your sales channel settings, you will see a toggle for the "Auto-Import Listings" setting.  By default this will be toggled to OFF to start with:

Click on the toggle to set it to "ON" and you will be presented with a confirmation window.  Please read this carefully, then if you are happy to proceed, click the Confirm button.

And that's it - new listings from that specific channel will be automatically imported into your main Products page from now on!

Unimported Listings

Once you have imported all your listings you will be be left with any listings which cannot be imported due to a lack of an SKU.  You can now use this page to find which listings require you to add an SKU so that we can import it into ChannelGrabber and manage its stock.

You can also filter your listings by specific errors using the filter bar at the top of the page.

Once all your products are all imported, we recommend that you follow these next guides:


Things to Remember

  • The first listing imported for each SKU will be the one we take the stock value, image, and title from

  • Listings without SKUs cannot be imported, and thus cannot be stock managed

  • All new listings will need importing here - This does not happen automatically

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