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CG - Filters
CG - Filters

Learn how to use the simple but powerful Filters tool to narrow down the selection of orders you want to process

Chelsea Kelly avatar
Written by Chelsea Kelly
Updated over 4 years ago

Filters can be used to tailor your list of orders based on the criteria you specify. Filtering can be useful when you want to view only orders that conform to certain requirements, for example – all your orders from the last 7 days, or all orders which have been dispatched.

It is important to remember that filters are used in conjunction with one another. This means that if you use multiple filtering options, an order must fulfil ALL those requirements in order to be shown.

You can Show or Hide filters at any time on the top-right corner of your orders page:

 

FILTER DESCRIPTIONS

Filter:  "Ordered"
​Default or Optional:  Default
​Details:  The "Ordered" filter allows you to filter your orders based on different time and date ranges:
​

Filter:  "Status"
​Default or Optional:  Default
​Details:  The "Status" filter allows you to filter your orders based on the current status of the order:
​

Filter:  "Search for..."
​Default or Optional:  Default
​Details:  The "Search" box allows you to type in any content that you want to search for within the orders, for example SKU, product name, buyer name, postcode, etc:
​

Filter:  "Search Fields"
​Default or Optional:  Default
​Details:  Choose which order fields you want to target with the content that you enter in the "Search for..." section above:

The Order Fields that you can target using this section are:

  • Order ID (the order ID from the sales channel)

  • CG Order ID (the internal order code in our system)

  • SKU

  • Product Name

  • Buyer Name

  • Username

  • Recipient Name

  • Post Code

  • Tracking Number

 
Filter:  "More"
​Default or Optional:  Default
​Details:  The "More" option allows you to select from a list of other optional filters to add on as well as the default filters:
​

 

Advanced Filters from the "More" menu:

Filter:  "Country"
​Default or Optional:  Optional
​Details:  Allows you to select individual or multiple countries to view orders from those countries and exclude orders from other countries
​ 

Filter:  "Currency"
​Default or Optional:  Optional
​Details:  Allows you to select from a list of currencies to view orders that use those currencies and exclude orders that use other currencies
​ 

Filter:  "Total"
​Default or Optional:  Optional
​Details:  Allows you to show orders where the total is between a specific value range
​ 

Filter:  "Weight (kg)"
​Default or Optional:  Optional
​Details:  Allows you to show orders where the total weight of all items in the order is between a specific value range in kilograms (this relies on the weights being populated in ChannelGrabber Products page for the items ordered)
​ 

Filter:  "Channel"
​Default or Optional:  Optional
​Details:  Allows you to filter orders by which account from within a channel they originated from (for example, if you have more than one eBay account connected to ChannelGrabber)
​ 

Filter:  "Account"
​Default or Optional:  Optional
​Details:  Allows you to filter orders by which specific channel they originated from
​ 

Filter:  "Batch"
​Default or Optional:  Optional
​Details:  ChannelGrabber allows you to group orders into Batches, so if you use this feature then you can use the Batch filter to view specific batches of orders
​ 

Filter:  "Shipping Method"
​Default or Optional:  Optional
​Details:  Allows you to filter orders by which specific shipping method has been used (your Shipping Aliases will be used)
​ 

Filter:  "Tags"
​Default or Optional:  Optional
​Details:  ChannelGrabber allows you to assign your own Tags to orders, so if you use this feature then you can use the Tag filter to view specific batches of orders with the selected tag(s)
​ 

Filter:  "Fulfilment Channel"
​Default or Optional:  Optional
​Details:  Allows you to filter orders based on whether they are merchant fulfilled (you send them yourself) or fulfilled by Amazon (FBA) or another drop-shipper
​ 

Filter:  "Is Archived"
​Default or Optional:  Optional
​Details:  ChannelGrabber will auto-archive orders after three months, or you can choose to archive orders yourself at any time, so this filter allows you to search for orders including Archived orders 

  • Yes = All orders that have been archived

  • No = All orders that have not been archived

 

Filter:  "Has Buyer Message"
​Default or Optional:  Optional
​Details:  Allows you to filter orders with a message from the buyer
​ 

Filter:  "Has Gift Message"
​Default or Optional:  Optional
​Details:  Allows you to filter orders with a gift option or message from the buyer
​ 

Filter:  "Dispatchable by Merchant"
​Default or Optional:  Optional
​Details:  Allows you to filter orders based on whether you have enough stock of the items assigned to the orders to be able to fulfil/dispatch the orders or not.  

  • Yes = all orders where the items are in stock and the order status is Awaiting Payment or New

  • No = orders where the status is Awaiting Payment or New but there is not enough stock available to complete the full order

 
Filter:  "Site / Marketplace"
​Default or Optional:  Optional
​Details:  Allows you to filter orders based on the nationality of the marketplace that the order was placed on eg. "eBay UK", "Amazon US", "Amazon DE" etc.  

 
Filter:  "Invoice Printed"
​Default or Optional:  Optional
​Details:  Allows you to filter orders based on whether or not an invoice PDF has been generated for the order

  • Yes = all orders where the invoice PDF has been generated/downloaded

  • No = all orders where the invoice PDF has not been generated/downloaded

 
Filter:  "Invoice Emailed"
​Default or Optional:  Optional
​Details:  Allows you to filter orders based on whether or not an invoice email has been emailed for the order

  • Yes = all orders where the invoice email has been sent to the buyer

  • No = all orders where the invoice email has not been sent to the buyer

 
Filter:  "Label Printed"
​Default or Optional:  Optional
​Details:  Allows you to filter orders based on whether or not any label PDF has been generated/downloaded for the order

  • Yes = all orders where a label PDF has been generated/downloaded

  • No = all orders where a label PDF has NOT been generated/downloaded

 
Filter:  "Has Customisation"
​Default or Optional:  Optional
​Details:  Allows you to filter orders based on whether or not the order has an Amazon Custom request

  • Yes = all orders with a customisation option

  • No = all orders without a customisation option

 

Applying and Saving Filters

There is an "Apply Filters" button once you have selected all the required filters, and you can also Clear filters and Save filters for regular use:

If you save a filter, it will be accessible within the Saved Filters section on the left hand pane so it can be applied with one click next time:

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