All Collections
Cloud Commerce Pro
Message Centre & Emails
CCP - Configuring Outgoing Email With An Additional Sending Server
CCP - Configuring Outgoing Email With An Additional Sending Server

Configuring additional sending servers in Cloud Commerce Pro

Dylan West avatar
Written by Dylan West
Updated over a week ago

This guide will show you how to configure your outgoing emails with an additional sending server, also known as an SMTP server.


1. Admin

From the admin centre in Cloud Commerce Pro, click “Configuration” to continue.

2. Configuration

Navigate to the options menu on the left of the page.

Click “Letters” to expand that section and then click "Email Settings".

3. Email Settings

Scroll down the page until you find the "Additional Sending Servers" section.

In the example below there are three sending servers already added. If this is your first time setting this up, this area will be blank.

Click the “Add Server” button to add a new server.

4. Sending Server Details

Here you can enter the details of the sending server:

  • Name – This is the name which you want the server to be identified as and is personal preference, but it is a good idea to name it something to remind you that this is the server for Cloud Commerce Pro.

  • Server Type – For outbound mail this should be left as “SMTP Server”.

  • Address From – This is the email address you want to appear on your outgoing emails. This would be one of your Cloud Commerce Pro email addresses which typically start with things like “sales” or “support” followed by your company domain.

  • Display Name – This is the name that will display when people receive your emails and is personal preference.

  • Reply to Address – This is the address you would like replies to your emails to be directed towards.

  • Server Address – This is the specific server address for you on the CCP server. This is usually starts with something like “mail” followed by your company domain.

  • Server Port – This is the specific server port for the CCP server. Typically usually it is 25 or 487.

  • Authentication Username – This is the username you would normally use to log into CCP.

  • Authentication Password – This is the password you would normally use to log into CCP.

  • Require SSL? – Most providers do support SSL, so this would normally be left ticked.

  • Enable Account? - Check this box to enable your new sending server.

If you are unsure about any of these details, contact our support team here at Cloud Commerce Pro and we will be more than happy to help.

Once you have filled out all the fields, click “Save” at the bottom of the window to confirm your choices and return to the previous screen.

5. Testing

A newly created server profile will show a red cross under the “Tested” column to indicate that it either hasn’t been tested, or it failed a test.

Click the refresh button in the "Test" column to start a test.

6. Test Email

A small window will pop up. Enter a working email address that you have access to in which to send a test email and click "OK".

If your test fails you will need to click the "Edit" button next to your new server and check the details you have entered for any mistakes. If all is well, we can continue to configuring your triggers.

7. Configuration Options

Navigate back to the options menu on the configuration screen.

Click “Letters” to expand that section and then click “Triggers” to continue.

8. Triggers

Search the list of various triggers for ones set with the “Email” method.

Click the “Filters” button to begin editing the trigger.

9. Filters

Any servers that were configured in the previous step will appear in the drop down box under "Sending Address".

Click the server you want to use to select it for that trigger and then click the "Save" button to confirm your choice.

Repeat this process for all of your email triggers.

Did this answer your question?