Cloud Commerce Pro

Chelsea Kelly avatar Stefan Taylor avatar Nicole Liver avatar +4
325 articles in this collection
Written by Chelsea Kelly, Stefan Taylor, Nicole Liver and 4 others
General

CCP - General - Integrating a PaymentSense PDQ

This guide will show you step by step, how to integrate the payment sense PDQ for EPOS
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Written by Stefan Taylor
Updated over a week ago

CCP - General - Setting up a payment gateway (WorldPay)

This guide will show you what credentials are needed to create PayPal as a payment gateway in CCP
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Written by Stefan Taylor
Updated over a week ago

CCP - General - Setting up a payment gateway (PayPal pro)

This guide will show you what credentials are needed to create PayPal Pro as a payment gateway in CCP
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Written by Stefan Taylor
Updated over a week ago

CCP - General - Setting up a payment gateway (Stripe)

This guide will show you what credentials are needed to create Stripe as a payment gateway in CCP
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Written by Stefan Taylor
Updated over a week ago

CCP - General - Setting up a payment gateway (SecureTrading)

This guide will show you what credentials are needed to create SecureTrading as a payment gateway in CCP
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Written by Stefan Taylor
Updated over a week ago

CCP - General - Setting up a payment gateway (PayPal)

This guide will show you what credentials are needed to create PayPal as a payment gateway in CCP
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Written by Stefan Taylor
Updated over a week ago

CCP - General - Setting up a payment gateway (GlobalPayments)

This guide will show you what credentials are needed to create GlobalPayments as a payment gateway in CCP
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Written by Stefan Taylor
Updated over a week ago

CCP - General - Setting up a payment gateway (Cardsave)

This guide will show you what credentials are needed to create Cardsave as a payment gateway in CCP
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Written by Stefan Taylor
Updated over a week ago

CCP - General - Setting up a payment gateway (PaymentSense)

This guide will show you what credentials are needed to create PaymentSense as a payment gateway in CCP
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Written by Stefan Taylor
Updated over a week ago

CCP - General - Setting up a payment gateway (Overall)

This guide will show you how to set up a payment gateway against a selling channel within CCP.
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Written by Stefan Taylor
Updated over a week ago

CCP - General - Adding in a sub brand

This guide will show you how to add another brand into your CCP system, this only applies if you have multiple brands under your company
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Written by Stefan Taylor
Updated over a week ago

CCP - Add New Users and set permissions

How to add new users to your Cloud Commerce Pro system
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Changing a User's System Password

How to change the password of any users setup on your Cloud Commerce Pro system
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Written by CloudCommerce Pro
Updated over a week ago

CCP - General - Contacting Our Support Team

A home for all of your help and support needs
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Written by CloudCommerce Pro
Updated over a week ago

CCP - WooCommerce Connection Issues

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Written by Chelsea Kelly
Updated over a week ago

Out of Hours: How to Get Emergency Support

What to do if there is an emergency problem with your account outside of usual office hours
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Written by Chelsea Kelly
Updated over a week ago

CCP - General - Getting Brexit Ready With Cloud Commerce Pro

Helping you prepare for the unknown in an uncertain world
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Written by Stefan Taylor
Updated over a week ago

CCP - Adding EORI Numbers To Your System

How to Add EORI Numbers In Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Configuring Stock Level Alerts

Create stock alerts when your product levels go below a minimum value.
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Written by Ian Green
Updated over a week ago

CCP - Order Importer Issues

Basics we need to know before we can look to diagnose your Generic Order Importer issue
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Written by Ian Green
Updated over a week ago
Dispatching

CCP - Dispatch - Fulfilling Orders in Order Dispatch for FBA

This guide will show you how to fulfil orders with FBA that wouldn't usually go with FBA
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Written by Stefan Taylor
Updated over a week ago

CCP - Dispatching - Splitting an order (Trade orders)

This guide will show you how to split an order into two different orders. This function only works for the trade/manual orders
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Written by Stefan Taylor
Updated over a week ago

CCP - Dispatching - Re printing shipping labels

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Written by Stefan Taylor
Updated over a week ago

CCP - Dispatching - How to send a free replacement item

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Written by Stefan Taylor
Updated over a week ago

CCP - Etsy Order Personalisation

How to view & copy personalisation messages for Etsy orders
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Dispatch - Dealing with an unprocessed order

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Written by Stefan Taylor
Updated over a week ago

CCP - Using Packaging Types on the Packing Station

Dispatching in the Packing Station using your Packaging Types
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Written by Sam Keyte
Updated over a week ago

CCP - Packaging Types

Adding & Configuring Packaging types
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Written by Sam Keyte
Updated over a week ago

CCP - Changing Product Pick Order

How to change the product pick order for your warehouse in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Using Packaging types on the Order Dispatch Page

Dispatching on the Order Dispatch page using your Packaging Types
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Written by Sam Keyte
Updated over a week ago

CCP - Amazon Customisation Control Panel

How to use the Amazon customisation control panel in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Using the Allocation Screen

How to Allocate orders using the Allocation Screen
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Written by Sam Keyte
Updated over a week ago

CCP - Customer Invoice Troubleshooting

Troubleshooting issues with invoices in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Changing Shipping Rules in Order Dispatch Page

How to change your shipping rule for orders
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Written by Sam Keyte
Updated over a week ago

CCP - Price Overrides

How to create and use Price Overrides
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Written by Sam Keyte
Updated over a week ago

CCP - Print Watch: Setup & Troubleshooting

How to use and troubleshoot the Printwatch bulk printing software
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Ad Hoc Discounts

How to create and use Ad Hoc Discounts
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Written by Sam Keyte
Updated over a week ago

CCP - Re-Opening Orders

How to re-open complete orders in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Print Queue - Reprinting Documents

A guide to reprinting documents and labels via the Print Queue screen in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Creating & Dispatching Grouped Shipments

How to create a group shipment for a single customer in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Adding Sales Channel IOSS Numbers

How to add a sales channel's IOSS number to your Cloud Commerce Pro system
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Written by CloudCommerce Pro
Updated over a week ago

CCP - General - Adding Your IOSS Number

How to add your personal IOSS number to Cloud Commerce Pro
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Written by Stefan Taylor
Updated over a week ago

CCP - Dispatch Troubleshooting: Ship From Location Not Specified

What to do when getting errors related to "ship from location not specified" when dispatching orders
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Manifesting On iShipper

How to manifest shipments on Intersoft's iShipper web portal
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Irish County Names For Couriers

Entering the correct Irish county names when shipping to Ireland
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Simple Shipping Rules: Overview

An overview of the simple shipping rules section in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Adding Product Handling Time In Bulk

How to add or edit product handling time in bulk using spreadsheets
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Whistl Error: Remote IP Address Is Not Whitelisted

What to do when you get a whitelisting error while dispatching with Whistl
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Shipping Rules: Weight Rules

How to add weight rules to your shipping rules in Cloud Commerce Pro
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Written by Stefan Taylor
Updated over a week ago

CCP - Shipping Rules: Postcode Rules

How to add postcode rules to your shipping rules in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - HS Code Error Troubleshooting

What to do when dealing with HS code related errors in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Cancel A Shipping Label

How to cancel a shipping label in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Enabling DHL Paperless Trade

How to enable DHL's paperless trade service in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Dispatch Identifiers - Using Pre Entered Serial Numbers

How to use pre entered serial numbers on your products in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Order Synchronisation Tool

Synchronise orders dispatched directly on Amazon and Ebay to show as dispatched in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Print Queue - Cancelling A Print

How to cancel a queued document print job in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Print Queue - Transfer Print Jobs

How to transfer a print job to a different user in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Print Queue - View & Save Print Documents

How to view documents or save CSV's in your print queue
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Creating a Royal Mail Intersoft Manifest

How to manually create a manifest for Royal Mail Intersoft shipments
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Written by CloudCommerce Pro
Updated over a week ago

CCP - 1-Click Batches

Creating batches of products to be dispatched later on
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Setting Up New Couriers

What to do when you need to integrate a new courier in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Troubleshooting - Missing Orders

Steps you can take yourself to diagnose the cause of orders missing from Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Troubleshooting - Mismatched SKU's & Unprocessed Orders

Troubleshooting problems re-mapping unprocessed orders in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Order Dispatch - Partial Dispatching

Partially dispatching an order in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - 1-Click Batches - Removing An Order

Removing an individual order from a batch in order dispatch
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Printing Issues

Handy tips to check if you are having issues printing.
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Written by Ian Green
Updated over a week ago

CCP - Dispatch - Multi Order Stock Allocation

Allocate new stock to multiple orders in your dispatch queue in Cloud Commerce Pro
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Written by Stefan Taylor
Updated over a week ago

CCP - Changing the Shipping address

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Written by Ian Green
Updated over a week ago

CCP - Manually update shipping weights

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Written by Ian Green
Updated over a week ago

CCP - Dispatching Orders – Overview

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Written by Ian Green
Updated over a week ago

CCP - Creating and Editing Shipping Rules

Configure your automated Shipping Rules in Cloud Commerce Pro.
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Written by Ian Green
Updated over a week ago

CCP - Attaching PDFs to Email Triggers

Use this guide to set up email triggers and automatically attach PDFs from a pre-existing template.
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Written by Ian Green
Updated over a week ago

CCP - Manually changing the Shipping Service for an order

Modify your Shipping Service order configuration in Cloud Commerce Pro.
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Written by Ian Green
Updated over a week ago

CCP - How to Bulk Upload Courier Tracking Data

Upload all your Courier tracking data in bulk in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Setting up Amazon Logistics

Integrate Amazon Logistics easily in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Creating Flat Files for Tuffnells

Create and upload flat files orders from Tuffnells in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Integrated Shipping Label Setup

How to setup integrated shipping labels in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Integrating Royal Mail & NetDespatch Courier Information

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Written by Ian Green
Updated over a week ago

CCP - Integrating Interlink Express Courier Information

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Written by Ian Green
Updated over a week ago

CCP - Integrating UPS Courier Information

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Written by Ian Green
Updated over a week ago

CCP - Integrating Parcelforce Worldwide Courier Information

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Written by Ian Green
Updated over a week ago

CCP - Integrating DHL Courier Information

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Written by Ian Green
Updated over a week ago

CCP - Integrating Yodel Courier Information

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Written by Ian Green
Updated over a week ago

CCP - Integrating DPD Courier Information

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Written by Ian Green
Updated over a week ago

CCP - Integrating XDP Courier Information

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Written by Ian Green
Updated over a week ago

CCP - Integrating Low Cost Parcels Courier Information

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Written by Ian Green
Updated over a week ago

CCP - Integrating APC Overnight Courier Information

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Written by Ian Green
Updated over a week ago

CCP - Integrating UKMail Courier Information

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Written by Ian Green
Updated over a week ago

CCP - Integrating Despatch Bay Courier Information

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Written by Ian Green
Updated over a week ago

CCP - Integrating FedEx Courier Information

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Written by Ian Green
Updated over a week ago

CCP - Combining Flat Files for Tuffnells

Clean up large quantities of orders for Tuffnells quickly and easily in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Changing Courier Service After Order Is Complete

How to recreate a consignment after an order has been completed
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Set up and configure Multi Label Printing

This guide is to show you how to set up and configure your CCP account so that you can print out additional labels for the same consignment
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Written by Ian Green
Updated over a week ago

CCP - Dispatching using the Pack Station View

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Written by Ian Green
Updated over a week ago
Data

CCP - Data - How to update the prices for EPOS

The EPOS system is the till software setup by CCP within your account. This file will show you how you can easily apply price updates
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Written by Stefan Taylor
Updated over a week ago

CCP - Data - Uploading barcodes in bulk

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Written by Stefan Taylor
Updated over a week ago

CCP - Data - Creating a product via the product page (Manually)

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Written by Stefan Taylor
Updated over a week ago

CCP - Data - Moving SKUs into a new range in bulk

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Written by Stefan Taylor
Updated over a week ago

CCP - Simple VAT Widget

Setting VAT treatments on products in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Data - Setting Country Specific Tax Treatments in Bulk

Adding & updating country specific tax treatment overrides in bulk via spreadsheet
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Data - Setting the Default Tax Treatment on Products in Bulk

Updating your default tax treatments in bulk
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Adding & Updating Product Weights & Dimensions Manually

How to assign weight values and dimensions to your products manually using Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Pseudo Stock Modes Explained

Explanation of how Pseudo Stock Modes work
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Written by Sam Keyte
Updated over a week ago

CCP - Adding & Updating Product Weights & Dimensions in Bulk

How to assign weight values and dimensions to your products in bulk using Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Data - Adding Barcodes/additional barcodes to Products

How to add barcodes to products in bulk via spreadsheet in Cloud Commerce Pro
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Written by Stefan Taylor
Updated over a week ago

CCP - Troubleshooting Product Export Errors

Looking at a common problem that can lead to product exports becoming stuck
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Q/A - How to deal with a locked listing in the mapping screen

What to do when encountering locked listings when attempting to un-map listings
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Creating & Applying Product Options In Bulk

How to create and effectively use product options using spreadsheets in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Creating & Applying Product Options Manually

How to create and effectively use product options in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Step 5 Import error: Expecting Text File From Zip File

What to do when seeing errors on the import screen when updating descriptions in bulk
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Data - Realtime Mapping Tool Guide Index

An index of all the articles currently available about the Realtime Mapping Tool in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Adding Country Of Origin Codes To Products In Bulk

How to add country of origin codes to your products in bulk using spreadsheets
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Dispatch Identifiers - Adding Serial Numbers On The Order Dispatch Screen

How to use dispatch identifiers / serial numbers on the Order Dispatch Screen In Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Dispatch Identifiers - Setting The Mode

Configuring products to use dispatch identifiers such as serial numbers in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Importing Products In Bulk

How to import products into Cloud Commerce Pro in bulk via spreadsheet
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Product Manager - Moving Products To Different Ranges

How to move a product from one range to another using drag and drop mode on the Product Manager screen
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Product Sales History

Two simple ways to check the sales history of a product in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Data - Importing Multipacks with the Realtime Mapping Tool

How to import and map multipacks / bundles of products using the Realtime Mapping tool
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Data - Importing Listings with the Realtime Mapping Tool

How to use the Realtime Mapping Tool to import listings from sales channels into Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Data - Setting up the Realtime mapping tool

How to enable and configure the Realtime Mapping Tool
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Product Manager - Edit Price & Stock

How to edit the price and stock levels of items using the Product Manager screen in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Product Manager - Deleting Products

How to delete a product on the Product Manager screen in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Converting Multipacks To Single Products

How to convert a multipack to a single product variation in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Converting Single Products To Multipacks

How to convert a single product variation to a multipack in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Dispatch - Add/Update HS Codes In Bulk & Manually

How to add HS commodity codes to your products in Cloud Commerce Pro
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Written by Stefan Taylor
Updated over a week ago

CCP - Import / Export - Updating Product Dimensions In Bulk

How to update your product dimensions in bulk using spreadsheets in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Data - Changing Stock Levels In Bulk

Changing stock levels in bulk using spreadsheets in Cloud Commerce Pro
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Written by Stefan Taylor
Updated over a week ago

CCP - Data - Mapping Products in Bulk

This guide will take you through the process of mapping multiple cloned listings from a sales channel to a single product
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Written by Stefan Taylor
Updated over a week ago

CCP - Manually adding Multipacks to existing Product Ranges

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Written by CloudCommerce Pro
Updated over a week ago

CCP - Creating Multipacks of Products in Bulk

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Written by CloudCommerce Pro
Updated over a week ago

CCP - Manually creating a Multipack of Products

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Written by CloudCommerce Pro
Updated over a week ago

CCP - Product Manager

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Written by Ian Green
Updated over a week ago

CCP - Manually Adding Extra Costs to Products

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Written by CloudCommerce Pro
Updated over a week ago

CCP - Adding Extra Costs to Products in Bulk

Using spreadsheets and the import / export tool to add extra costs to your products in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Add Products Manually to your Inventory

Ian Green avatar
Written by Ian Green
Updated over a week ago

CCP - Data - How to use the CCP mapping screen

This guide will give you an understanding of what the mapping section is and how to deal with your listings correctly
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Written by Stefan Taylor
Updated over a week ago

CCP - Product Manager – Creating a Product Range from existing Products

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Written by CloudCommerce Pro
Updated over a week ago
Warehouse and Bays

CCP - Warehouse - Un-assigning Products from bays

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Written by Stefan Taylor
Updated over a week ago

CCP - Warehouse - Printing bay barcodes in bulk

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Written by Stefan Taylor
Updated over a week ago

CCP - Warehouses - Which Warehouse Mode Is Right For Me?

Help with choosing the right warehousing system for your business
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Written by Stefan Taylor
Updated over a week ago

CCP - Warehouse - Creating a Warehouse

This guide will show you how to create a warehouse in CCP, this can be used to help manage the stock within your system
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Written by Stefan Taylor
Updated over a week ago

CCP - How to Print Warehouse Bay Barcodes

How to print single or multiple warehouse bay barcodes in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Sales Channel Warehouse Connections

How to set up inbound and outbound warehouse links for specific sales channels when using Complex warehouse mode
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Warehouse - Adding New Bays

How to add new bays to your warehouse in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Warehouse - Adding/removing warehouse bays in Bulk

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Written by Stefan Taylor
Updated over a week ago

CCP - Complex Warehouse: Order of Allocation Explained

An explanation of how CCP determines which warehouse to allocate stock for an order when using Complex Warehouse mode
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Assigning Warehouse Bays to Products in Bulk (Simplex)

How to assign warehouse bays to products from your Cloud Commerce Pro inventory in bulk
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Moving Warehouse Bays to Other Warehouses

How to move a warehouse bay from one warehouse to another in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Assigning Warehouse Bays to Products in Bulk (Complex)

How to assign warehouse bays to products from your Cloud Commerce Pro inventory in bulk
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Troubleshooting - Warehouse Stock Import Error

A common stock import error for customers using the complex warehousing system in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Changing the Order of Warehouse Bays

How to re-order your warehouse bays in Cloud Commerce Pro
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Written by Stefan Taylor
Updated over a week ago

CCP - Warehouse - Moving Stock Between Bays (Complex)

How to move stock between warehouse bays when using Complex warehouse mode in Cloud Commerce Pro
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Written by Stefan Taylor
Updated over a week ago
Listings

CCP - Listing - Renewing the EKM token

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Written by Stefan Taylor
Updated over a week ago

CCP - Listing - Setting the Tax classes for Magento

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Written by Stefan Taylor
Updated over a week ago

CCP - Listing - Creating a Hybrid listing on a channel

This guide will show you how to create a Hybrid listing within CCP which can then be listed out to external channels
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Written by Stefan Taylor
Updated over a week ago

CCP - Listing - Image size requirements

amazon, eBay, shopify, magento, woo commerce, images
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Written by Stefan Taylor
Updated over a week ago

CCP - Setting Sales Channel Currency for Customs Declarations (CN 23)

How to set a specific currency on any sales channel
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Data - Adding Products to a Telephone Orders Channel in Bulk

This guide will show you to populate your telephone orders channel with product data in bulk
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Written by Stefan Taylor
Updated over a week ago

CCP - Using Shopify Line Item Properties as Gift Messages

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Written by CloudCommerce Pro
Updated over a week ago

CCP - Data - Adding Products to a Telephone Sales Channel Manually

This guide will show you how to make your products available on a certain sales channel for customers to purchase
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Written by Stefan Taylor
Updated over a week ago

CCP - Troubleshooting: Failed Mapping Errors

Common errors that you may encounter while mapping listings from your various sales channels to Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Shopify: Listing Products Manually

How to manually push products out individually from Cloud Commerce Pro to a Shopify webstore
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Switching Off Pseudo Stock In Bulk

How to switch off pseudo stock for any listing using spreadsheets in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Magento 2 - Listing Products Manually From Your Inventory

How to create single and multi-listings on a Magento 2 website from your Cloud Commerce Pro inventory
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Updating Prices - Channel Price Import / Export

This guide will walk you through the best way to update the prices of your listings on your sales channels using the import / export tool
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Shopify: Listing Products In Bulk

How to list products in bulk to Shopify using spreadsheets in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Setting Pseudo-Stock or Artificial Stock Levels on Any Channel in Bulk

How to set Artificial Stock/Pseudo Stock in Bulk on Cloud Commerce Pro
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Written by Stefan Taylor
Updated over a week ago

CCP - Enable Amazon FBA Warehouse Reporting

Ian Green avatar
Written by Ian Green
Updated over a week ago
Listings - Amazon

CCP - Amazon Account Level Tax Treatment for Imported Listings

How to edit your account level tax treatment for imported listings
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Troubleshooting Amazon Listing Errors

Common listing errors you might encounter when listing to Amazon
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Setting Pseudo Stock On Amazon

How to set and edit pseudo stock levels on an Amazon sales channel
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Removing A Listing From Amazon

How to remove listings from Amazon in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Amazon Shipping Setup

How to setup Amazon Shipping in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Updating An Expired Amazon Token

Generating new Amazon tokens to replace expired ones in Cloud Commerce Pro
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Written by Stefan Taylor
Updated over a week ago

CCP - Listing Products from your inventory on Amazon

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Written by Ian Green
Updated over a week ago

CCP - Listing - Managing FBA Stock with Amazon

This tutorial shows you how to move stock around CCP internal Amazon FBA warehouses records.
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Written by Stefan Taylor
Updated over a week ago

CCP - Creating a Single Amazon Listing

Use Cloud Commerce Pro to list products to Amazon as individual listings
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Written by Ian Green
Updated over a week ago

CCP - Creating an Amazon Multi-Listing

Use Cloud Commerce Pro to add multi-variation product listings to Amazon.
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Written by Ian Green
Updated over a week ago

CCP - Amazon Barcode Policy

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Written by CloudCommerce Pro
Updated over a week ago

CCP - Setting Up and using Amazon Repricing (Bulk)

This guide will take you through the process of bulk editing your Amazon repricing details via spreadsheet with Cloud Commerce Pro.
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Written by Stefan Taylor
Updated over a week ago

CCP - Selling On Amazon – FAQ

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Written by CloudCommerce Pro
Updated over a week ago

CCP - Setting Up and using Amazon Repricing (Manual)

This guide will take you through the process of how to correctly configure Amazon repricing with Cloud Commerce Pro.
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Written by Stefan Taylor
Updated over a week ago
Listings - Ebay

CCP - eBay Account Level Tax Treatment for Imported Listings

How to edit your account level tax treatment for imported listings
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Troubleshooting eBay Listing Errors

Common errors encountered while listing to eBay and how to fix them
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Activating eBay Comparative Pricing (Strikethrough Pricing)

How to activate and set eBay comparative pricing in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - eBay Managed Payments

Using eBay managed payments with Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Setting Pseudo Stock On Ebay

How to set and edit pseudo stock levels on an Ebay sales channel
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Adding Ebay Templates To Listings

How to add Ebay templates to listings in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Renewing Ebay Tokens

How to renew an expired Ebay token in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Creating a Single eBay Listing

Use Cloud Commerce Pro to list individual products to eBay
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Written by Ian Green
Updated over a week ago

CCP - Listing products from your inventory on eBay

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Written by Ian Green
Updated over a week ago

CCP - Creating an eBay Multi-Listing

Use Cloud Commerce Pro to list a product with variations on eBay in a single listing.
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Written by Ian Green
Updated over a week ago

CCP - Listing - Using Profiles to manage Amazon & eBay Listing Creation

This article will show you how to create a listing using the profile tool which helps to pre populate listing information
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Written by Stefan Taylor
Updated over a week ago
Customers

CCP - Message Centre: Adding Message Source Rules

Adding & configuring message source rules for the message centre in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Importing Customer Details

How to import customer details via spreadsheet
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Message Centre: Configuring Exchange Accounts

Adding & configuring exchange accounts for the Message Centre in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Customer Screen - Add New Customer

Manually adding new customers in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Customer Accounts - Invoices

How to create one off invoices in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Creating a Wholesale Channel

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Written by CloudCommerce Pro
Updated over a week ago

CCP - Customer Accounts - Refunds

Issuing refunds using outstanding credit notes in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Customer Accounts - Credit Notes

Adding credit notes to customer accounts manually in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Customer Screen - Order From Stock & Telephone Orders

Manually creating orders from stock for use with one-off orders, telephone orders or trade customers in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Customer Accounts - Overview

An overview of the customer accounts screen in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Creating & Applying Trade Discount Codes

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Written by Ian Green
Updated over a week ago

CCP - Customer Screen - Watch List

Highlighting and adding customers to a watch list in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Exporting Customers

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Written by Ian Green
Updated over a week ago

CCP - Assigning Agents To Customers

How to add agents to customers in Cloud Commerce Pro.
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Creating a Customer Return

The guide will show you how to create a customer return via the CCP system
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Written by Stefan Taylor
Updated over a week ago

CCP - How to add a customer manually

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Written by Ian Green
Updated over a week ago

CCP - Processing a Customer Return When it Arrives

This guide contains instructions for how to process the return when it arrives back at your premises
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Written by Stefan Taylor
Updated over a week ago

CCP - Configuring & Generating Customer Statements

How to create email or printable customer statements for trade customers in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Customer Accounts - Payments

Adding payments to customer accounts manually in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Customer Accounts - Allocations

How to manually allocate payments and credit notes to invoices using the customer accounts screen in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Retail vs Trade Customers - What Is The Difference?

An overview of the main differences between trade and retail customers
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Customer Screen - Add Notes

Adding notes to a customer's account in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Customer Screen - Cancel An Order

Cancelling undispatched orders using the customer screen in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Customer Screen - Order Details

Manage and edit orders past and present using the order details screen
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Customer Screen - Payment Terms & Credit Limits

How to select specific payment terms and set credit limits for customers and companies you deal with in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Customer Screen - Overview

A brief introduction to the customer screen and it's many functions in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago
Suppliers

CCP - Suppliers - How to Re-open a completed Purchase Order

This guide will show you how to reopen a supplier purchase order that has been closed down or completed
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Written by Stefan Taylor
Updated over a week ago

CCP - Import / Export - Supplier SKU's

Updating your supplier SKU's via spreadsheet
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Suppliers - Manually booking In Stock from a Purchase Order

Check stock in from a previously placed purchase order when it arrives at your warehouse.
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Written by Stefan Taylor
Updated over a week ago

CCP - Manually adding a New Supplier

Add a new supplier in Cloud Commerce Pro, as well setting up cost prices on products.
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Written by Ian Green
Updated over a week ago

CCP - Adding New Suppliers & Cost Prices in Bulk

Add new suppliers in bulk using spreadsheets in Cloud Commerce Pro, and also set up cost prices on products in bulk.
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Manually Add New Supplier

Use this guide to add a new supplier to your Cloud Commerce Pro system and set up cost prices on their products.
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Written by Ian Green
Updated over a week ago

CCP - Quickly add Purchase Order

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Written by Ian Green
Updated over a week ago

CCP - Setting Auto Purchase Order at a Specific Quantity

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Written by Ian Green
Updated over a week ago

CCP - Deleting Suppliers

Within the Suppliers section you can remove any Supplier you may no longer deal with or may have created them in error.
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Written by Ian Green
Updated over a week ago

CCP - Placing Supplier Purchase Orders

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Written by Ian Green
Updated over a week ago

CCP - Setting Auto Purchase Orders in Bulk

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Written by CloudCommerce Pro
Updated over a week ago

CCP - Setting Up Automated Dropship Suppliers

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Written by CloudCommerce Pro
Updated over a week ago
API

CCP - Open API: Methods for Dispatching Orders

Using our API to dispatch orders and/or update the channel you are integrating with
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Written by Rosie Wise
Updated over a week ago

CCP - Whitelisting Our IP Range

Whitelisting Cloud Commerce Pro IP's For FTP Server Users
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Open API: Getting Product Information

Using the API to get product information and stock levels
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Written by Rosie Wise
Updated over a week ago

CCP - Open API: Getting Detailed Information About a Product by SKU

Using the API to get all the information that relates to a SKU
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Written by Rosie Wise
Updated over a week ago

CCP - Open API: Get Order Details using CCP Order ID

Using our API to get everything you may want to know about a particular order
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Written by Rosie Wise
Updated over a week ago

CCP - Open API: Paying an Invoice for an Order

Using the API to get the details of an invoice against an order
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Written by Rosie Wise
Updated over a week ago

CCP - Open API: Getting the Invoice for an Order

Using the API to get the details of an invoice against an order
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Written by Rosie Wise
Updated over a week ago

CCP - Integrate With Our API

Making the first steps towards using our open API
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Open API: Process of getting Orders into CCP via our API

Overview of how to use our API to put orders in the system
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Written by Rosie Wise
Updated over a week ago

CCP - Generic Order Importer

Using Cloud Commerce Pro’s Order Importer application to manually import orders from any channel you use that may not have an API.
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Written by Ian Green
Updated over a week ago

CCP - Open API: Adding an Order

Using our API to add an order into CCP
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Written by Rosie Wise
Updated over a week ago

CCP - Open API: Adding/finding a Customer

Using our API to add or find details for a customer in CCP
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Written by Rosie Wise
Updated over a week ago

CCP - Order Importer: System Requirements

Minimum system requirements for the Order Importer
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Written by Rosie Wise
Updated over a week ago

CCP - Order Importer: Location of Useful Files/Folders

Where to find files and folders you may be asked for in on the machine you are running the Order Importer on.
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Written by Rosie Wise
Updated over a week ago
Message Centre & Emails

CCP - Message Centre - How do I verify my email address?

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Written by Stefan Taylor
Updated over a week ago

CCP - Message Centre: Guide Index

A collection of all the message centre related guides
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Message Centre: Reply Timers

Adding & configuring message reply timer rules for the message centre in Cloud Commerce Pro
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Written by Sam Keyte
Updated over a week ago

CCP - Message Centre: Adding Message Classification Rules

Adding & configuring message classification rules in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Message Centre: Ignore Rules

Adding & configuring message ignore rules for the message centre in Cloud Commerce Pro
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Written by Sam Keyte
Updated over a week ago

CCP - Amazon Communication Guidelines Update

How to avoid falling foul of Amazon's latest communication guidelines
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Message Centre: Adding Message Centre Templates

Creating & adding templates for the message centre in Cloud Commerce Pro
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Written by Sam Keyte
Updated over a week ago

CCP - Configuring Outgoing Email With An Additional Sending Server

Configuring additional sending servers in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Configuring & Using The Message Centre

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Written by CloudCommerce Pro
Updated over a week ago

CCP - Message Centre: Auto Reply Rules

Adding & Configuring auto reply rules for the message centre in Cloud Commerce Pro
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Written by Sam Keyte
Updated over a week ago
Reports

CCP - Reports - Aged Debtors Report

This report will show you any outstanding balances which your customers may have against their account in your system.
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Written by Stefan Taylor
Updated over a week ago

CCP - Reports - Bay Stock Levels Report

This report will show you the number of stock you have against a certain warehouse bay (Product location)
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Written by Stefan Taylor
Updated over a week ago

CCP - Reports - Customer Statement

This report will show you the statements for each of your customer accounts
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Written by Stefan Taylor
Updated over a week ago

CCP - Reports - Report Guide Index

A collection of guides for the various reports in Cloud Commerce Pro
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Written by CloudCommerce Pro
Updated over a week ago

CCP - Dispatched Orders Report

This report will show you a cost breakdown of how much sales value has been taken from a certain sales channel during a period of time
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Written by Stefan Taylor
Updated over a week ago

CCP - Reports - Ecommerce Sales Report

This report will show you a breakdown of sales relating to each channel including a profit margin
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Written by Stefan Taylor
Updated over a week ago

CCP - Reports - Invoices & Credit Notes Report

This report will display any invoices or credit notes that were raised in the system during a certain time period
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Written by Stefan Taylor
Updated over a week ago

CCP - Reports - Orders Report

This report will show you a detailed breakdown of the orders you have had for a certain product range over a time period
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Written by Stefan Taylor
Updated over a week ago

CCP - Reports - FBA Stock Locations Report

This guide will show you how the FBA stock locations report works in CCP
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Written by Stefan Taylor
Updated over a week ago

CCP - Reports - Pick History Report

This report will show you the orders which were picked on a certain date
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Written by Stefan Taylor
Updated over a week ago

CCP - Reports - Rate of Sales & Stock Levels

This report will show you an overview of the number of sales you have had on a certain product over a certain time period
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Written by Stefan Taylor
Updated over a week ago

CCP - Reports - Recent Stock Transactions

This report will show you an overview of the recent stock transactions which have happened in your system and also offers a reason why
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Written by Stefan Taylor
Updated over a week ago

CCP - Reports - Returns Report

This report will show you which returns have been processed via the system over a certain period of time
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Written by Stefan Taylor
Updated over a week ago

CCP - Reports - Stock Control Report

This report will show you a stock breakdown against a product or range. This includes any stock movement and any adjustments made
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Written by Stefan Taylor
Updated over a week ago

CCP - Reports - Stock Valuations Report

This report will show you the value against your stock which you have against a warehouse location
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Written by Stefan Taylor
Updated over a week ago

CCP - Reports - Volumetric Stock Report

This report will show the physical volume of stock which you have in the system. This has two breakdowns, Ranges and SKUs
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Written by Stefan Taylor
Updated over a week ago
Order Importer

CCP - Order Importer: Locating the Brand ID and API Key

Where can I find my Brand ID and API Key for using it on a new machine
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Written by Rosie Wise
Updated over a week ago

CCP - Order Importer: Force retry of Particular Order

How to reset an order that has previously errored or was already imported into CCP
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Written by Rosie Wise
Updated over a week ago

CCP - Order Importer: If your computer uses Cloud Storage Services or other Network Drives

Take care when running on machines that share folders with synching services or network drives as file paths may not be what you expect
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Written by Rosie Wise
Updated over a week ago

CCP - Order Importer: Please check that the following SKUs are on the target sales channel

What to do if you see this error in the logs - this is the default error when the exact cause of the error was unknown.
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Written by Rosie Wise
Updated over a week ago

CCP - Order Importer: Allocating Orders to specific Shipping Rules

When the order importer will use the configured Shipping Rule ID within an import profile
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Written by Rosie Wise
Updated over a week ago

CCP - Order Importer: No specific error message was found

This is a error that is typical with system timeouts and a retry, after assessment, may fix the issue
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Written by Rosie Wise
Updated over a week ago

CCP - Order Importer: Copying Configuration Between Machines

How to copy files between machines when you need to run
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Written by Rosie Wise
Updated over a week ago

CCP - Order Importer: Invalid Data Found in Request

There is bad data found in the spreadsheet related to the order you are attempting to import
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Written by Rosie Wise
Updated over a week ago

CCP - Order Importer: Suitability of Purpose

Known limitations and suitability of purpose of the Order Importer given particular setup environments
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Written by Rosie Wise
Updated over a week ago
Common Questions

CCP - Q/A - How does FBA work in CCP?

This guide will explain how FBA is managed in CCP, how it can be integrated and also useful guide links
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Written by Stefan Taylor
Updated over a week ago

CCP - Q/A - How often does my stock update from eBay?

This guide will give you further information on the way CCP handles stock control for eBay
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Written by Stefan Taylor
Updated over a week ago

CCP - Q/A - How do I view my tracking number?

This guide will show you where you can view the tracking number
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Written by Stefan Taylor
Updated over a week ago

CCP - Q/A - What can I use when searching for a product in CCP?

A guide on searching products, specifically what elements can be searched for and where to do so
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Written by Stefan Taylor
Updated over a week ago

CCP - Q/A - What is a listing profile?

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Written by Stefan Taylor
Updated over a week ago

CCP - Q/A - How often does the mapping screen fetch new data?

This guide will tell you information on when and how often the mapping screen fetches for new listings
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Written by Stefan Taylor
Updated over a week ago

CCP - Q/A - What to do if woo commerce orders are not feeding in?

This Q/A guide will explain what to do if you are missing an order from the woo commerce channel
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Written by Stefan Taylor
Updated over a week ago

CCP - Q/A - What is a product range?

This guide will show you what a range is and how it works in CCP
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Written by Stefan Taylor
Updated over a week ago

CCP - Q/A - What is a product option?

This guide will explain what a product option is and how they are used in CCP and externally
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Written by Stefan Taylor
Updated over a week ago