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CCP - General - Contacting Our Support Team
CCP - General - Contacting Our Support Team

A home for all of your help and support needs

Dylan West avatar
Written by Dylan West
Updated over a week ago

We understand that you will need help and support from time to time when configuring and using your system. This is why we have spent years curating literally hundreds of user guides and help videos, as we want you to be able to independently solve problems you are facing.

In addition to this, we have the CCP Academy - An online training system that covers everything from the basics of formulating your data, to advanced features that allow you to customise Cloud Commerce Pro to your needs.

As part of our ongoing commitment to improve our support services, we are now introducing a brand new support portal that brings all of your support needs into one easy to navigate hub.

The new "Need Help" button in the top right of the screen will appear no matter where you are in Cloud Commerce Pro, ensuring you are only ever a click away from the support you need.

Clicking any of the topic buttons will take you to the relevant section of our knowledge base. If you still can't find what you are looking for, simply navigate to the top of the knowledge base screen and try the search function.

One big change is that you will now use the support portal to contact our dedicated support team. Our online chat box will only appear here, not in the rest of Cloud Commerce Pro, so it is no longer cluttering up your workspace.

Links to the various ways you can contact support can be found at the bottom of the portal.

If you need to contact our support team directly, the "Chat Now" button at the bottom of the page will open the Intercom chat box that you are already familiar with.

You can also find a link to the CCP Academy from the new support portal. Whether you are new to Cloud Commerce Pro or a seasoned veteran, there is always plenty more to learn. Contact our support team for an account and get you and your staff up to speed on the latest and greatest features we have to offer.

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