Cloud Commerce Group

Global setting - switch off stock updates

CCP - Switch off stock updates to external channels

CCP - Switch off price updates to external channels

Unable to edit/amend Shopify orders

Adding the new Amazon API token in to Cloud Commerce Pro

CCP - Add new Amazon API token

This guide will provide information on where to find the file exchange section and how to use this correctly

CCP - General - How to use the file exchange

This guide will show you step by step, how to integrate the payment sense PDQ for EPOS

CCP - General - Integrating a PaymentSense PDQ

This guide will show you what credentials are needed to create PayPal as a payment gateway in CCP

CCP - General - Setting up a payment gateway (WorldPay)

This guide will show you what credentials are needed to create PayPal Pro as a payment gateway in CCP

CCP - General - Setting up a payment gateway (PayPal pro)

This guide will show you what credentials are needed to create Stripe as a payment gateway in CCP

CCP - General - Setting up a payment gateway (Stripe)

This guide will show you what credentials are needed to create SecureTrading as a payment gateway in CCP

CCP - General - Setting up a payment gateway (SecureTrading)

CCP - General - Setting up a payment gateway (PayPal)

This guide will show you what credentials are needed to create GlobalPayments as a payment gateway in CCP

CCP - General - Setting up a payment gateway (GlobalPayments)

This guide will show you what credentials are needed to create Cardsave as a payment gateway in CCP

CCP - General - Setting up a payment gateway (Cardsave)

This guide will show you what credentials are needed to create PaymentSense as a payment gateway in CCP

CCP - General - Setting up a payment gateway (PaymentSense)

This guide will show you how to set up a payment gateway against a selling channel within CCP.

CCP - General - Setting up a payment gateway (Overall)

This guide will show you how to add another brand into your CCP system, this only applies if you have multiple brands under your company

CCP - General - Adding in a sub brand

How to add new users to your Cloud Commerce Pro system

CCP - Add New Users and set permissions

How to change the password of any users setup on your Cloud Commerce Pro system

CCP - Changing a User's System Password

A home for all of your help and support needs

CCP - General - Contacting Our Support Team

CCP - WooCommerce Connection Issues

What to do if there is an emergency problem with your account outside of usual office hours

Out of Hours: How to Get Emergency Support

Helping you prepare for the unknown in an uncertain world

CCP - General - Getting Brexit Ready With Cloud Commerce Pro

How to Add EORI Numbers In Cloud Commerce Pro

CCP - Adding EORI Numbers To Your System

Create stock alerts when your product levels go below a minimum value.

CCP - Configuring Stock Level Alerts

Basics we need to know before we can look to diagnose your Generic Order Importer issue

CCP - Order Importer Issues

Chelsea Kelly

Dylan West

Cloud Commerce Pro

General

Homepage

Back to app

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.