To help us help you more quickly please send over the following to help us recreate the issue you are experiencing.
​
On the computer you are running the order import on please navigate to your MyDocuments\Order Importer folder and send us the following (if they exist).

Please also send a copy of the file you are having trouble importing and the name of profile (if available) you are trying to import it with.
​
Advise us if you have managed to get the importer working in the past or if this is an issue with the initial setup. If this is a problem with the application setup or you don't even get those files - please advise if you are trying to run this over a network or a virtual machine.