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CCP - Order Importer Issues

Basics we need to know before we can look to diagnose your Generic Order Importer issue

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Written by Cloud Commerce Pro
Updated over 5 years ago

To help us help you more quickly please send over the following to help us recreate the issue you are experiencing.
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On the computer you are running the order import on please navigate to your MyDocuments\Order Importer folder and send us the following (if they exist).

  • settings.bak

  • profiles.bak

  • error.txt

  • log.txt

Please also send a copy of the file you are having trouble importing and the name of profile (if available) you are trying to import it with.
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Advise us if you have managed to get the importer working in the past or if this is an issue with the initial setup. If this is a problem with the application setup or you don't even get those files - please advise if you are trying to run this over a network or a virtual machine.

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