This guide will introduce failed mappings and how to be aware of them. We will also catalogue some of the more common errors along with potential fixes that you can use yourself.

Contents

  1. Finding Failed Mappings

  2. Failed Mapping Screen

  3. WooCommerce

  4. eBay

  5. Amazon

  6. Magento 2

  7. Shopify

Finding Failed Mappings

Cloud Commerce Pro will alert you to failed mappings with a warning message on the Admin Centre. Click the message to be taken to the Failed Mappings screen.

If the message is not present, but you still wish to view the Failed Mapping screen, you can press the "Failed Mappings" button from the Admin Centre menu.

Failed Mapping Screen

When arriving on the Failed Mapping screen, it will be mostly blank. Use the drop-down provided to select the sales channel with the failed mappings. Only channels with failed mappings will display here.

Next to each failed listing are three function buttons:

  1. Retry - This will check the mapping to see if it is still failing. Sometimes the issues that cause failed mappings are time limited and will eventually fix themselves.

  2. Unmap, Auto Remap - This will unmap the listing and attempt to remap it once more.

  3. Unmap, DO NOT Remap - This will unmap the listing without attempting to automatically remap it.

Use these functions as directed by the advice given below for your specific error message.

Common Failed Mapping Error Messages

Below you will find an extensive list of failed mapping errors organised by sales channel including any potential fixes we are aware of. This is not an exhaustive list and will be added to as our specialist support team and developers encounter new errors.

Error Message

Missing EcommProductVariation

Meaning

This means the frontend listing on the selling page has not fully connected to the backend, and there is a disconnected feed on the product not talking from the backend to the frontend in the data feed.

Fix

Run either the "Retry" feature on the failed mappings screen or "Unmap, Auto Remap". This will force a reconnection and allow the listing to reconnect the data again.

If this keeps failing after 2 or 3 tries, please contact our Support Team for further investigation.



Error

Missing ECommWooVariations

Meaning

This means the frontend listing on the selling page has not fully connected to the backend, and there is a disconnected feed on the product not talking from the backend to the frontend in the data feed.

Fix

Run either the "Retry" feature on the failed mappings screen or "Unmap, Auto Remap". This will force a reconnection and allow the listing to reconnect the data again.

If this keeps failing after 2 or 3 tries, please contact our Support Team for further investigation.


Error

The product you are mapping to is in a deleted range! Please map to an active product

Meaning

The product you are trying to map has been deleted from the CCP inventory.

Fix

From Failed mapping tab click on the "Unmap, DO NOT Remap" button. Now head into the mapping page, select WooCommerce and search for the item using one of the options and remap the listings to an active listing.


Error

Missing BackendProduct

Meaning

This means the product which was originally mapped to has been deleted from the products page data.

Fix

If the listing you are trying to map to has been updated with a new SKU, then unmap and remap the listing manually via the product mapping page directly. If the listing in question is no longer in CCP’s database, then an import of the product needs to be run via the Product Mapping page.


Error

HTTP Error[Could not find a part of the path 'C:\wp-content\uploads\2020\02\GF-no-image.png'.] while trying to download images [/wp-content/uploads/2020/02/GF-no-

Meaning

This means there is no image that has been passed to CCP from the linked channel. It is likely the image doesn’t exist anymore.

Fix

Check the listing directly on the channel and ensure the listing has an image. If there is an image, check the size format.

Thumbnail sizes like 200 x 200 are not recommended. Depending on which channel this is for depends on the size allowance.


Error

Exception occured: Object reference not set to an instance of an object.

Meaning

If you are seeing this error on your failed listings, please contact support and advise them of the sales channel and SKU this error is linked to.

Fix

Requires the attention of a developer.


Error

Exception occured: Could not find a part of the path 'C:\wp-

Meaning

If you are seeing this error on your failed listings, please contact support and advise them of the sales channel and SKU this error is linked to.

Fix

Requires the attention of a developer.


Error

Exception occured: The operation has timed out

Meaning

This listing has timed out when the fetch and mapping process has been triggered.

Fix

From the failed mapping screen press the "Retry" or "Unmap, Auto Remap" button for this listing.


Error

Exception occured: ConsumerKey, consumerSecret and storeUrl are required

Meaning

The connection between CCP and your WooCommerce channel needs checking due to the API feed not being recognised.

Fix

From the Admin Centre, click "Configuration". From the Configuration menu click "Selling" then "Woo Commerce". In the Order Status Settings section click "Download".

If no error shows, retry the listing again via the failed mappings section.


Error

Missing EcommEbayVariation

Meaning

This means the frontend listing on the selling page has not fully connected to the backend, and there is a disconnected feed on the product not talking from the backend to the frontend in the data feed.

Fix

Run either the "Retry" feature on the failed mappings screen or "Unmap, Auto Remap". This will force a reconnection and allow the listing to reconnect the data again.

If this keeps failing after 2 or 3 tries, please contact our Support Team for further investigation.


Error

Missing EcommEbayProductVariations

Meaning

This means the frontend listing on the selling page has not fully connected to the backend, and there is a disconnected feed on the product not talking from the backend to the frontend in the data feed.

Fix

Run either the "Retry" feature on the failed mappings screen or "Unmap, Auto Remap". This will force a reconnection and allow the listing to reconnect the data again.

If this keeps failing after 2 or 3 tries, please contact our Support Team for further investigation.


Error

Missing EcommAmazonProductVariations

Meaning

This means the frontend listing on the selling page has not fully connected to the backend, and there is a disconnected feed on the product not talking from the backend to the frontend in the data feed.

Fix

Run either the "Retry" feature on the failed mappings screen or "Unmap, Auto Remap". This will force a reconnection and allow the listing to reconnect the data again.

If this keeps failing after 2 or 3 tries, please contact our Support Team for further investigation.


Error

Missing ECommAmazonVariations

Meaning

This means the frontend listing on the selling page has not fully connected to the backend, and there is a disconnected feed on the product not talking from the backend to the frontend in the data feed.

Fix

Run either the "Retry" feature on the failed mappings screen or "Unmap, Auto Remap". This will force a reconnection and allow the listing to reconnect the data again.

If this keeps failing after 2 or 3 tries, please contact our Support Team for further investigation.


Error

Missing EcommMagento2ProductVariations

Meaning

This means the frontend listing on the selling page has not fully connected to the backend, and there is a disconnected feed on the product not talking from the backend to the frontend in the data feed.

Fix

Run either the "Retry" feature on the failed mappings screen or "Unmap, Auto Remap". This will force a reconnection and allow the listing to reconnect the data again.

If this keeps failing after 2 or 3 tries, please contact our Support Team for further investigation.


Error

Missing ECommMagento2Variations

Meaning

This means the frontend listing on the selling page has not fully connected to the backend, and there is a disconnected feed on the product not talking from the backend to the frontend in the data feed.

Fix

Run either the "Retry" feature on the failed mappings screen or "Unmap, Auto Remap". This will force a reconnection and allow the listing to reconnect the data again.

If this keeps failing after 2 or 3 tries, please contact our Support Team for further investigation.


Error

Sku matched Failed

Meaning

This could be a few reasons.

  1. The SKU the listings is trying to map to has been deleted from CCP

  2. The connection may have failed to map the first time

  3. The range SKU may not be mapped

  4. The variations SKU might be under a different range SKU. If this is the case the variation needs to be under the range SKU already mapped.

Fix

Check the above in CCP and if everything is set correctly, retry the listing from the failed mapping page.


Error

CloudStockSystems.Core.CloudStockSystemsCore+ccpMagento2ImportListings+ValidateParentIDException: Parent product '45055' does not exist! Try fetching your listings again. at CloudStockSystems.Core.CloudStockSystemsCore.ccpMagento2ImportListings.ValidateParentID(Magento2ImportListings listing) in C:\Development\BuildAgent_Services\work\cdbee2161d3e9f0e\CCP_Sites_Libraries\CloudStockSystems.Core\ccpMagento2\Listings\Magento2ImportListing-extended.cs:line 1742 at CloudStockSystems.Core.CloudStockSystemsCore.ccpMagento2ImportListings.ImportSingleProduct(Magento2ImportListings listing) in C:\Development\BuildAgent_Services\work\cdbee2161d3e9f0e\CCP_Sites_Libraries\CloudStockSystems.Core\ccpMagento2\Listings\Magento2ImportListing-extended.cs:line 1439

Meaning

The Variation SKU has pulled into CCP but the Range SKU hasn’t.

Fix

On the Mapping page for the channel in question, search for the SKU. If there is no mapped range SKU, import this into CCP.


If the range SKU is showing as mapped via the product mapping page, unmap and remap the range SKU.

If you can’t locate the Range SKU after you have unmapped the listing and are trying to remap, this means the original SKU that it was mapped to has been deleted from CCP.

Double check this by searching for the product via the products tab. If there are no results, the listing will need to be re-imported back in.


Error

skuxxxxx - already mapped to an existing Product

Meaning

The SKU is already mapped to an existing SKU. Check the mapping.

Fix

On the Failed Mapping screen, click the "Unmap, Auto Remap" button.


Error

Missing EcommShopifyProductVariations

Meaning

This means the frontend listing on the selling page has not fully connected to the backend, and there is a disconnected feed on the product not talking from the backend to the frontend in the data feed.

Fix

Run either the "Retry" feature on the failed mappings screen or "Unmap, Auto Remap". This will force a reconnection and allow the listing to reconnect the data again.

If this keeps failing after 2 or 3 tries, please contact our Support Team for further investigation.


Error

Missing ECommShopifyVariations

Meaning

This means the frontend listing on the selling page has not fully connected to the backend, and there is a disconnected feed on the product not talking from the backend to the frontend in the data feed.

Fix

Run either the "Retry" feature on the failed mappings screen or "Unmap, Auto Remap". This will force a reconnection and allow the listing to reconnect the data again.

If this keeps failing after 2 or 3 tries, please contact our Support Team for further investigation.

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