This guide will give you the information needed to send a free replacement item to a customer via the CCP system

This process involves creating an order and setting the value to £0.

What you will need to do is firstly follow the guide for creating an order from stock on the channel, I have put a guide below on how to complete this;

https://guide.cloudcommercegroup.com/en/articles/4256031-ccp-customer-screen-order-from-stock-telephone-orders

When you have successfully applied the correct products to an order, you will have the option to amend the values.

For the final step, Amend the values to be £0 which will allow you to send the order out free of charge