Cloud Commerce Group

Where can I find my Brand ID and API Key for using it on a new machine

CCP - Order Importer: Locating the Brand ID and API Key

How to reset an order that has previously errored or was already imported into CCP

Take care when running on machines that share folders with synching services or network drives as file paths may not be what you expect

What to do if you see this error in the logs - this is the default error when the exact cause of the error was unknown.

When the order importer will use the configured Shipping Rule ID within an import profile

This is a error that is typical with system timeouts and a retry, after assessment, may fix the issue

How to copy files between machines when you need to run

There is bad data found in the spreadsheet related to the order you are attempting to import

Known limitations and suitability of purpose of the Order Importer given particular setup environments

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company

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