This guide will cover how to view your customers personalisation messages for your Etsy orders in Cloud Commerce Pro.

If you need help enabling personalised listings in Etsy, please follow their guide here:

How to Offer Personalised Listings

Contents:

  1. Admin Centre

  2. Order Dispatch Screen

  3. Etsy Customisation Panel

  4. Copy Text

  5. Return to Order Dispatch Screen

  6. Custom Information on Templates

1. Admin Centre

From the Admin Centre in Cloud Commerce Pro, click the Order Dispatch button.

2. Order Dispatch Screen

On the Order Dispatch screen, navigate to an Etsy order that you know has customisation data.

Click the Customisation button to continue.

3. Etsy Customisation Panel

You will now be met by the Etsy customisation panel.

Details of the customisation text can be found in the white box.

4. Copy Text

The text can be copied to the clipboard to be pasted elsewhere by pressing the Copy to Clipboard button at the bottom of the panel.

5. Return to Order Dispatch Screen

Once you have finished working in the customisation control panel, simply click the OK button at the bottom to return to the Order Dispatch screen.

6. Custom Information on Templates

You can also display Etsy's custom information on your documentation such as invoices. If you require this work, contact our dedicated support team who will be happy to assist you.

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