This guide will take you through the steps required to create to set up customer statements, which can be triggered to email to your trade customers as and when you need them, or be printed off to be sent in the post.

From the Admin Centre in Cloud Commerce Pro, click "Configuration" in the top right.

From the pop-out menu on the left, click "Letters" to drill into that section. Finally click "Template Editor".

On the Template Editor Screen, click the "New" button to begin creating a fresh template.

Here you can style your template as you see fit. To pull in the data of the statement you use the tag “$CUSTOMERSTATEMENTDATA$”.

Alternatively you can copy the HTML code from the link below, click the "Source Code" button on the editor and paste it in for an instant template:

Finish off your template by selecting an appropriate language.
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Set the category to "General" and give the template a memorable name and subject line.

Once you're happy with your template, click the "Save" button to finish. You can always edit a template later if you've missed something or made a mistake.

Next we need to create a trigger that will activate the template when requested. Head back to the Configuration Options menu by click "Configuration" in the top right.

On the menu click "Letters" to drill into that section, and then click "Triggers".

You likely already have many triggers configured which will show in the list here.

Scroll down to the bottom of the page to add a new trigger.

Use the drop down boxes and set your new trigger as shown below.

Once you're done, click "Save Changes".

Had back over to the Configuration Options Menu from earlier. This time click "Letters" to drill into that section, then click "Email Settings".

Scroll down to the bottom of the Email Settings screen to find the Customer Statement Email template editor.

As your statement will be emailed to the customer as a PDF attachment, this template will configure how the main body of that email will look. You can add HTML code and tags just like the previous template editor to personalise it to your branding.

This email will be sent to the customers admin email address when you generate a statement unless you configured your trigger to print.

When you're done, click the "Save" button.

With everything in place we can now view and send out statements to customers.

From the Admin Centre, click the "Reports" button.

Here all of your reports are listed.

Click "Customer Statements" to continue.

Use the drop-down boxes provided to filter out the customer or group of customers you want to find and click "View Report" to generate a list.

Clicking on the customer icon will take you through to their account. Clicking on the customer name will expand the row to show you a breakdown of their account.

You can now send your customers their statement by clicking one or more checkbox beside their names and clicking the "Run Triggers" button.

Your triggered statements will now enter a queue until processed, at which point they will be emailed to the customer. You will be taken to the triggers queue so you can keep track of when they are sent.

If there are any issues with the trigger, they will display here.

The customers statement will now either be emailed to them as a PDF attachment or sent to your print queue depending on how you set your trigger.