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CCP - Message Centre: Adding Message Centre Templates
CCP - Message Centre: Adding Message Centre Templates

Creating & adding templates for the message centre in Cloud Commerce Pro

Chelsea Kelly avatar
Written by Chelsea Kelly
Updated over a week ago

Message templates are used to make writing emails quicker. You can create templates for footers in your emails, or to make reply templates for queries you get a lot, such as returns or cancellations.


1. Admin Centre

From the Admin Centre in Cloud Commerce Pro, click the Configuration button.

2. Configuration

From the Configuration menu on the left of the screen, first click Message Centre to drill into that section. Then click Message Templates.

3. Message Templates

Any existing message templates will display here. These can be edited by pressing the pencil button if required. These can also be deleted by pressing the trash can button if required.

To begin adding a new template, click the Add New Template button.

4. Configuring Templates

1. Adding a title to your Template

When creating a template, add a Template Name, so you can identify this when using the template later.

Example name: Returns Template

2. Adding Content to templates

You can add text directly to the Template Body and this will show in the template when used. Below is an example of a return's template.

In the Template body, you have a toolbar, this includes the function to format your template such as letting you edit your text to be bold, in Italics, bullet points and much more.

3. Using tags in your template

Tags are a good way to make the templates more personal and more professional.
We have tags such as Customer Name, Company Name, Company Logo and much more.

To use these, click on the drop-down on the right and select the tag you wish to insert.

Below is an example of a template including Customer Name, Company Name and Company Logo.

5. Save Your Template

Once you are happy with your configuration, click the Save button to finalise your choices.

6. Using your templates

1. Go to Message Centre

From the Admin Centre in Cloud Commerce Pro, click the Message Centre button.

2. Create a new Message

3. Select your Template
Select the template you want to use, and then you have now got your template in a message, and you can now click send or add any missing information to your message.

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