Reply timers in message centre are to add deadlines to when a message is required to have a response.

1. Admin Centre

2. Configuration

3. Reply Timers

4. Configuring Reply Timer Rule

5. Save Your Rule

6. View Rule

From the Admin Centre in Cloud Commerce Pro, click the Configuration button.

From the Configuration menu on the left of the screen, first click Message Centre to drill into that section. Then click Reply Timers.

Any existing message reply timers will display here. These can be deleted by pressing the trash can button if required.

To begin adding a new rule, click the Add New Rule button.

1. First thing you need to select is your Message Source, which will define where the email will be coming from for this timer to be applied:

2. Next thing is selecting the Message Type, this will define which type of message this timer will apply to:

3. Select the amount of hours to wait before a reply is required.

This can be set between 0 and 72 hours.

Once you are happy with your configuration, click the Save button to finalise your choices.

Your new rule will now display in the list with any other rules that were created previously.