CG - Respond to Customer Messages

Customer service becomes a cinch with our unique message management

Chelsea Kelly avatar
Written by Chelsea Kelly
Updated over a week ago

To access the Message Centre, click on the Messages icon on the navigation bar:

By default, you will be shown any open messages.  Open messages are messages which require a reply.  You can sort your Open messages by the date received by either Newest to Oldest or Oldest to Newest. To do this, click on the small arrow in the Date section:

At the top of the page, you will see an option for Resolved messages - these are messages which have been replied to and resolved:

You can also search for a message by entering your search term (customer name etc.) and clicking on the Search button:.

Viewing a Message

To view a message, click on any message. The details of the message will be shown in the pane on the right of the page.

  1. At the top of the page, you will see what would normally be the subject line of the email.

  2. You are shown the total number of orders which have been placed by the person sending the message. Clicking on this text will take to to the orders page - which will be filtered to show all the orders from the buyer.

  3. Print your messages by clicking on the Print Message link. This will print the single message on a single page.

  4. Details about the sender of the message and the actual message.

  5. This is where you would reply to the message. Enter your reply in the box and click on send. This will send the message to the buyer.

Resolving Amazon Messages

With Amazon Messages there is an extra option to Resolve the message when replying. Resolving a message, marks it as "no reply needed" on Amazon

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