ChannelGrabber Classic

Support for ChannelGrabber Classic

ChannelGrabber Classic is no longer supported

Written by Matthew Taylor
Updated over a week ago

ChannelGrabber Announcement: April 2022

A recent announcement sent to all users regarding the future of Channel Grabber and ChannelGrabber Classic systems

Written by Matthew Taylor
Updated over a week ago

Classic - Connecting to Amazon

Learn how to obtain your Amazon Seller Credentials and connect to ChannelGrabber Classic

Written by Michael Leung
Updated over a week ago

Classic - Importing Existing Listings From Your Marketplaces

Learn how to import your products/listings from your marketplaces into ChannelGrabber Classic via the Unimported Listings section

Written by Clare Cormican
Updated over a week ago

Classic - Connecting to eBay

Learn how to authorise ChannelGrabber Classic to connect to your eBay account

Written by Clare Cormican
Updated over a week ago

Classic - Using Existing eBay Business Policies / Seller Profiles In ChannelGrabber

Learn how to import and select your eBay Business Policies when listing to eBay via ChannelGrabber Classic

Written by Clare Cormican
Updated over a week ago

Classic - An Introduction to ChannelGrabber Classic

Learn how to navigate your way around our system

Written by Clare Cormican
Updated over a week ago

Classic - Company Settings

Learn how to personalise your ChannelGrabber Classic account for your business

Written by Clare Cormican
Updated over a week ago

Classic - Designing & Printing Invoices

Learn how to personalise your invoice design for your business and how to print off invoices for your orders

Written by Clare Cormican
Updated over a week ago

Classic - Creating a Custom HTML Invoice

Learn how to create a HTML based invoice to use when printing your orders in ChannelGrabber Classic

Written by Michael Leung
Updated over a week ago

Classic - Personalising & Viewing/Printing a Picking List

Learn how to add different elements to your Picking List to help you streamline your picking and packing processes

Written by Clare Cormican
Updated over a week ago

Classic - Shipping Settings & Royal Mail PPI

Learn how to use our Map Shipping feature to create aliases for your channel's shipping methods, for more streamlined order processing

Written by Clare Cormican
Updated over a week ago

Classic - Shipping Rules

Learn how to set up advanced shipping rules to change your shipping method based on order value, weight or a combination of both

Written by Clare Cormican
Updated over a week ago

Classic - eBay Listing Templates

Learn how to import and adapt your HTML eBay Listing Template to use when listing to eBay via ChannelGrabber Classic

Written by Clare Cormican
Updated over a week ago

Classic - Understanding SKUs

Learn all about SKUs (product identifier codes) and how to make them work for you

Written by Clare Cormican
Updated over a week ago

Classic - Adding or Amending SKUs on eBay

Learn how to add SKUs to your products and variations or to edit them on eBay.

Written by Clare Cormican
Updated over a week ago

Classic - Adding or Amending SKUs on EKM

Learn how to add or edit SKUs for products on your EKM webstore, so that they can be imported into ChannelGrabber for stock management

Written by Clare Cormican
Updated over a week ago

Classic - Fixed Stock Levels

Learn about how Fixed Stock Levels can help you sell more on your channels and how to apply them in ChannelGrabber Classic.

Written by Clare Cormican
Updated over a week ago

Classic - Stock Alert Levels

Learn how to apply stock alerts to your products so that you can re-order more stock before it runs out

Written by Clare Cormican
Updated over a week ago

Classic - Checking for Missing or Duplicated SKUs / Running a SKU Report

Learn how to use a spreadsheet to check your SKUs and identify any that need attention before you activate stock management

Written by Clare Cormican
Updated over a week ago

Classic - Activating Stock Management

Learn how to take control of your stock by activating your stock management in ChannelGrabber Classic

Written by Clare Cormican
Updated over a week ago

Classic - Triggering a Stock Sync (Stock Push)

Learn how to trigger a stock sync to push all the current stock quantities in ChannelGrabber out to your connected marketplaces

Written by Clare Cormican
Updated over a week ago

Classic - Creating a New Single Product

Learn how to create a new single (non-variation) product in ChannelGrabber Classic

Written by Clare Cormican
Updated over a week ago

Classic - Creating a New Variation Product

Learn how to create a product with different variation options for your customers to choose from

Written by Clare Cormican
Updated over a week ago

Classic - Creating a Bundle

Learn how to create a new single bundle (product made up of multiple component products) or convert an existing single product to a bundle

Written by Clare Cormican
Updated over a week ago

Classic - Creating a Variation Bundle

Learn how to create a bundle where each variation is linked to multiple component products

Written by Clare Cormican
Updated over a week ago

Classic - Listing a Product to eBay

Learn how to create an eBay listing using ChannelGrabber Classic

Written by Clare Cormican
Updated over a week ago

Classic - Listing a Product to Amazon via ASIN

Learn how to match your product up with an existing product listing on Amazon using the ASIN product identifier

Written by Clare Cormican
Updated over a week ago

Classic - Listing a New Product to Amazon (no existing ASIN)

Learn how to list a single or variation product as a new listing on Amazon using the barcode (EAN, UPC, ISBN)

Written by Clare Cormican
Updated over a week ago

Classic - Amazon Browse Nodes Guide

Learn how to find the relevant browse node(s) for listing your products to Amazon using a barcode (EAN, UPC, ISBN)

Written by Clare Cormican
Updated over a week ago

Classic - eBay Shipping Templates

Learn how to set up and save shipping templates for when you're listing to eBay via ChannelGrabber Classic

Written by Clare Cormican
Updated over a week ago

Classic - Duplicate a Product / Sell Similar

Learn how to speed up your listing process by using a similar product as a starting point for a new product/listing

Written by Clare Cormican
Updated over a week ago

Classic - Duplicate a Listing (for the same product)

Learn how to use a current listing and duplicate it to create a starting point for a second listing for the same product

Written by Clare Cormican
Updated over a week ago

Classic - Common Amazon Listing Errors Explained

A list of the most frequent Amazon listing errors that occur and how to resolve them

Written by Clare Cormican
Updated over a week ago

Classic - Common eBay Listing Errors Explained

A list of the most frequent eBay listing errors that occur and how to resolve them

Written by Clare Cormican
Updated over a week ago

Classic - Removing Products and Listings from ChannelGrabber

Learn how to delete an entire product or just a single listing, individually or in bulk

Written by Clare Cormican
Updated over a week ago

Classic - Listing a Product to Magento

Learn how to create a Magento webstore listing on ChannelGrabber Classic

Written by Clare Cormican
Updated over a week ago

Classic - Updating eBay listings in bulk

Learn how to update your eBay listings in bulk, using our Data Exchange

Written by Matthew Taylor
Updated over a week ago

Classic - Creating a New Product via Data Exchange

Learn how to use data from a CSV spreadsheet to create product entries in ChannelGrabber Classic

Written by Clare Cormican
Updated over a week ago

Classic - Listing to eBay via Data Exchange

Learn how to use data from a CSV spreadsheet to list in bulk to eBay via ChannelGrabber Classic

Written by Clare Cormican
Updated over a week ago

Classic - Listing to Amazon Using ASINs via Data Exchange

Learn how to match your product up with an existing listing on Amazon using ASINs from a CSV spreadsheet

Written by Clare Cormican
Updated over a week ago

Classic - Exporting Product Data and Updating Existing Products & Listings

Learn how to export product and listing data and/or import data from a CSV spreadsheet to update existing listings on your marketplaces

Written by Clare Cormican
Updated over a week ago

Classic - Updating eBay Listing Templates in Bulk

Learn how to get ChannelGrabber to push a bulk revision out to your eBay listings to update your listing and template contents

Written by Clare Cormican
Updated over a week ago

Classic - Bulk Stock & Price Updates via Data Exchange

Learn how to update stock levels and/or prices on your products and listings in bulk using CSV spreadsheets

Written by Clare Cormican
Updated over a week ago

Classic - Exporting Orders via Data Exchange

Learn how to create data mapping templates and export order data to a CSV spreadsheet

Written by Clare Cormican
Updated over a week ago

Classic - SKU Mapping

Learn how to make different Amazon SKUs merge together to sync stock levels in ChannelGrabber

Written by Clare Cormican
Updated over a week ago

Classic - Processing Orders

Learn how to filter and process your orders from start to finish

Written by Clare Cormican
Updated over a week ago

Classic - Creating a New Manual Order

Learn how to capture customer details to create manual orders which can then be processed in bulk alongside your marketplace orders

Written by Clare Cormican
Updated over a week ago

Classic - Order Flagging

Create and apply coloured "flags" to help you identify and filter certain orders more easily

Written by Clare Cormican
Updated over a week ago

Classic - Uploading Tracking Numbers via CSV

Learn how to import tracking numbers in bulk from a spreadsheet and mark tracked orders as Dispatched

Written by Clare Cormican
Updated over a week ago

Classic - Creating an RMA (Replacement) Order

Learn how to create a copy of a previous order if you need to re-send an item to a customer

Written by Clare Cormican
Updated over a week ago

Classic - Adding Additional Marketplaces (Amazon, eBay)

Learn about the costs of adding additional marketplaces and how to do this

Written by Clare Cormican
Updated over a week ago

Classic - Amazon FBA Integration

Share FBA stock with your other channels and fulfil merchant orders using Amazon's MCF service

Written by Clare Cormican
Updated over a week ago

Classic - Amazon Repricer Module

Learn about how our Amazon Repricer module can help you sell at a competitive price while still protecting your profit margins

Written by Clare Cormican
Updated over a week ago

Classic - Customer Notifications Module

Find out how to connect your email address and have automated emails sent to your customers

Written by Clare Cormican
Updated over a week ago

Classic - Scheduled Exchange Module

Learn how to set up scheduled imports and exports of product, stock or order data via CSV files

Written by Michael Leung
Updated over a week ago

Classic - DPD & DPD Local (Interlink) Courier Integration

Outlines the process you need to follow to integrate ChannelGrabber Classic with your DPD or DPD Local courier services

Written by Clare Cormican
Updated over a week ago

Classic - MyHermes Integration

Outlines the process you need to follow to integrate ChannelGrabber Classic with your MyHermes courier services

Written by Clare Cormican
Updated over a week ago

Classic - ParcelForce Integration

Outlines the process you need to follow to integrate ChannelGrabber Classic with your Parcelforce courier services

Written by Clare Cormican
Updated over a week ago

Classic - Royal Mail: Click & Drop

Learn how to export your order data from ChannelGrabber and import into Click & Drop to process your labels more efficiently

Written by Clare Cormican
Updated over a week ago

Classic - Royal Mail OBA Integration

Learn more about how to connect ChannelGrabber to your Royal Mail Online Business Account to print 2D Barcode Labels

Written by Clare Cormican
Updated over a week ago

Classic - Royal Mail OBA: Default Service Formats / Package Types

Learn how to set default package types per product to speed up processing your Royal Mail labels

Written by Clare Cormican
Updated over a week ago

Classic - Yodel Courier Integration

Outlines the process you need to follow to integrate ChannelGrabber Classic with your Yodel courier services

Written by Clare Cormican
Updated over a week ago

Classic - Map Shipping and Default Courier Services

Speed up your courier label processing by setting up default preferences for your courier services

Written by Clare Cormican
Updated over a week ago

Classic - Shopify Integration

Learn how to obtain the Shopify API credentials that we need to connect with your Shopify webstore

Written by Clare Cormican
Updated over a week ago

Classic - WooCommerce Webstore Integration

Learn how to obtain the details we need to connect with your WooCommerce webstore

Written by Michael Leung
Updated over a week ago

Classic - ChannelGrabber HTML Tags (Invoices, Emails, Templates)

A list of all the dynamic tags that can be used to personalise invoices, emails and eBay templates

Written by Clare Cormican
Updated over a week ago

Classic - eBay Global Shipping Tags (for Invoices)

Use dynamic tags to customise your customer's invoices to include addresses from eBay's Global Shipping Program

Written by Clare Cormican
Updated over a week ago

Classic - Invoices & Billing

Learn how to view and download your ChannelGrabber billing invoices and check your billing date

Written by Clare Cormican
Updated over a week ago

Classic - How to Remove a Module

Learn how to remove a marketplace, webstore, courier or module from your ChannelGrabber Classic account using our "self-service" tools

Written by Clare Cormican
Updated over a week ago

Classic - KashFlow Accounting Integration

Written by Clare Cormican
Updated over a week ago

Classic - Stock Management

Common questions surrounding stock management

Written by Clare Cormican
Updated over a week ago

Classic - Oversells - What causes them?

Learn about the common mistakes that allow products to over-sell, and how to fix them

Written by Dave Freel
Updated over a week ago

Classic - Courier Integrations

Common questions surrounding connecting with couriers

Written by Clare Cormican
Updated over a week ago

Classic - Webstore Integrations

A list of all webstores we currently support and common questions surrounding connecting with them

Written by Clare Cormican
Updated over a week ago

Classic - Subscriptions & Billing

Learn more about your package, billing cycle and invoices and cancelling a ChannelGrabber Classic subscription

Written by Clare Cormican
Updated over a week ago

Classic - GDPR Compliance

Written by Dave Freel
Updated over a week ago

Classic - Setting Up & Personalising Your Account (Settings)

Common questions about initial account setup

Written by Clare Cormican
Updated over a week ago

Classic - How to change my password?

Learn how to change your password at any point

Written by Michael Leung
Updated over a week ago

Classic - I received a tariff code error when trying to create Royal Mail labels

Learn about what this error means and how to resolve it

Written by Clare Cormican
Updated over a week ago

Classic - What happens if I have a ChannelGrabber Classic account and connect my marketplaces to the newer CG system?

Things to consider if you're thinking of migrating from our Classic system to the new version (or vice versa)

Written by Clare Cormican
Updated over a week ago

Classic - eBay Active Content Updates (2017)

Help and information about eBay's listing policy changes in June '17

Written by Clare Cormican
Updated over a week ago

Classic - eBay HTTPS Security Protocol (2017)

Help and information about eBay's security policy changes in October '17

Written by Clare Cormican
Updated over a week ago

Classic - eBay Barcode Rules (2017)

Help and information about eBay's barcode policy changes in Sept '17

Written by Clare Cormican
Updated over a week ago

Classic - Contacting Our Support Team

Find out how to help us to help you

Written by Clare Cormican
Updated over a week ago

Classic - Emergency Technical Support

Learn how to report an emergency issue outside of normal working hours

Written by Dave Freel
Updated over a week ago

Classic - Issue SLA guide

What to expect from the problem or issue raised.

Written by Michael Leung
Updated over a week ago

Classic - Offer Your Feedback

Learn how to provide feedback on your experiences of ChannelGrabber Classic

Written by Clare Cormican
Updated over a week ago