CG - Amazon and Data Protection

Understand how Personally Identifiable Information is handled by ChannelGrabber

Chelsea Kelly avatar
Written by Chelsea Kelly
Updated over a week ago

AKA: Where has my order data gone?!

In order to remain compliant with Amazon MWS data protection requirements ChannelGrabber has implemented several changes to how Personally Identifiable Information (PII) is held in your account.

The full guidance may be found here and will affect your account in the following ways:

  1. 30 days after an Amazon order is dispatched, any PII, such as customer name and address, will be redacted from the order and therefore no longer available on the Order Details page, nor included in any downloads and;

  2. ChannelGrabber will then move the PII into cold/offline storage. The data will be stored in compliance with various tax regulations, though it will not be immediately accessible.

We feel it's highly likely similar regulations will be required for other marketplaces in the near future.

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