This guide will walk you through the process of updating an expired token for Amazon in Cloud Commerce Pro.

1. Checking alerts

If you have an expired token or one that is soon to expire, you should have received a notification on your admin centre in Cloud Commerce Pro. Click the notification for more details.

2. Important Notices

Your notice will give you all the information you need about the expired or expiring token. Click the link as shown below to be taken directly to the configuration page for Amazon.

If you click the link, you can now skip to step 6. If you didn't get a notice or have accidentally closed it, continue to the next steps to find it manually.

3. Admin Centre

From the admin centre, click "Configuration".

4. Configuration

From the pop out menu on the left, first click "Selling", then "Amazon" and finally "Accounts".

5. Amazon Accounts

Navigate to the Amazon account which needs a new token and click "Get Token".

6. New Token

Before you start, ensure you are logged out of ALL of your Amazon accounts.

From here Cloud Commerce Pro will walk you through the rest of the process. Follow the steps on screen to find the information you need from Amazon so you can generate and save your new token.

7. Re-Enable Accounts

After generating your token, all of your Amazon accounts will switch to disabled mode in Cloud Commerce Pro. Ensure you go back and turn them on by checking the box next to "Enabled".

8. Confirming the token update

Once the token has been applied, you should then see the expiry date against the token change. Providing this has changed, it means the token has updated successfully

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